Benjamin Ward
Melbourne
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
Work History
Shift Manager
Thai Eats Restaurant
04.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Customer Service Assistant
Target
08.2022 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Waiter
Thai Tables
03.2019 - 04.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Blackburn High School
Blackburn, VIC10.2022
Skills
- Conflict and Complaint Resolution
- Safety and Sanitation
- Dietary Knowledge
- Merchandise Recommendations
- Complex Product Knowledge
- Operations and Procedural Knowledge
- Hospitality Management
Timeline
Shift Manager
Thai Eats Restaurant
04.2023 - Current
Customer Service Assistant
Target
08.2022 - Current
Waiter
Thai Tables
03.2019 - 04.2022
High School Diploma -
Blackburn High School
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