BENJAMIN WEI CHENG SIA
North Melbourne
Summary
Passionate and adaptable Fresh Graduate in Nutrition Science with hands-on experience in food production, quality assurance, and product development. Combining a solid foundation in food science principles, food chemistry, and microbiology, with strong analytical skills in data analysis and experimental design. Known for thriving in fast-paced environments and managing multiple projects simultaneously while consistently meeting deadlines. Proven ability to apply innovative problem-solving techniques to improve food safety, quality, and customer satisfaction. A versatile communicator, skilled in collaboration and customer service from previous sales associate experience, now eager to drive continuous growth and bring fresh perspectives to a food technologist or quality assurance role
Overview
4
4
years of professional experience
Work History
Part-Time Sales Associate
Peter Alexander
09.2023 - Current
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Organized stockroom shelves according to size, color or style
- Collaborated with management teams to develop innovative marketing strategies
- Mentor for Christmas casuals
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Embodied company mission and values through honesty, integrity and high-quality performance
Internship Student
Bippi Foods
07.2024 - 10.2024
- Produced high-quality work adhering to relevant professional standards: Gained hands-on experience in food production, adhering to food safety protocols, HACCP standards, and quality control processes during ingredient preparation and product development at Bippi Foods
- Understood and learned different types of technology used on projects: Familiarized with food production equipment, such as machines for blitzing chili, heating and mixing products, and jar filling processes
- Gained proficiency in video editing software to create promotional content for social media and marketing campaigns
- Paid close attention to real-world scenarios and work of qualified professionals to develop deep and meaningful understanding of food production and quality assurance: Shadowed experienced staff in areas such as jar sanitation, food safety practices, and packaging techniques to ensure products meet industry standards
- Engaged in the new product development process and observed food safety considerations firsthand
- Exhibited abilities to self-motivate and took responsibility for personal growth and development: Proactively sought feedback from supervisors to enhance skills in food preparation, product quality assessment, and content creation
- Took initiative in improving ingredient quality control and refining production processes to enhance efficiency and ensure compliance with safety standards
Customer Service Representative and Administration
PC Connect Sales & Services Sdn Bhd
01.2021 - 01.2022
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Collaborated with management teams to develop innovative marketing strategies
- Provided accurate information about products, prices and services
- Maintaining consistent highest sales in the store and over exceeding my sales target every single shift I work
- Mentor for Christmas casuals
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Educated customers on special pricing opportunities and company offerings
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
Education
A-Levels -
Lodge International School
Sarawak, MalaysiaHigh School -
St'Joseph's Private Secondary School
Sarawak, MalaysiaBachelor of Nutrition Science -
Monash University
Melbourne, VIC12.2024
Skills
- Sales Development
- Product Sales
- Inventory Control
- POS System Operation
- Store Opening and Closing
- Microsoft Office
- FoodWorks Programme
- Mentoring
- Performance Monitoring
- Quality Control
- Inventory Management
- Analytical Skills
- Teamwork and Collaboration
- Food Waste Management
- Multitasking
- Labeling Requirement Knowledge
- Nutritional Analysis
- Food Processing Monitoring
- Recipe Formulation
- Food Laws and Regulations
- Quality Assurance
- SPSS Knowledge
Languages
English
Chinese (Mandarin)
Hokkien
Teochew
Bahasa Melayu
Bahasa Indonesia
Timeline
Internship Student
Bippi Foods
07.2024 - 10.2024
Part-Time Sales Associate
Peter Alexander
09.2023 - Current
Customer Service Representative and Administration
PC Connect Sales & Services Sdn Bhd
01.2021 - 01.2022
High School -
St'Joseph's Private Secondary School
Bachelor of Nutrition Science -
Monash University
A-Levels -
Lodge International School
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