Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Ben West

Winmalee,New South Wales

Summary

I am 18 years old during my time in high school i have the opportunity to work with a partner as house captain, s.r.c and year 7 prefect and many more. I am a hardworking person. My biggest achievement is that as a s.r.c representative I helped change my primary school drama and creative arts program. I can also take constructive criticism well and take that criticism and build from it. As a potential leader in the hospitality workplace, there are several qualities and strengths that set me apart. Firstly, I possess exceptional communication skills, both verbal and written, enabling me to effectively convey information and instructions to my team. I am also a great listener, valuing the perspectives and ideas of others while fostering an environment of open communication. Additionally, I am highly organised and detail-oriented, ensuring that tasks are efficiently delegated and completed, leading to increased productivity and customer satisfaction. Furthermore, I am adept at problem-solving and decision-making, allowing me to address challenges and make effective choices in a fast-paced and dynamic industry. Finally, I possess a genuine passion for hospitality and a strong dedication to providing exceptional customer service, which would inspire and motivate my team to deliver their best performance. Overall, my combination of communication skills, organisational abilities, problem-solving capabilities, and passion for hospitality would make me a valuable leader in the hospitality workplace. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Im also eager To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Wait Staff Member

The Orchard
08.2023 - 01.2024
  • Cleared table and bussed dishes to allow for quick setups
  • Set up dining room to meet hospitality and service standards
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
  • Implemented sanitary food handling, holding and service protocols
  • Handled special customer requests for separate checks and menu substitutions
  • Calculated accurate bill amounts and processed cash and credit card payments
  • Discussed dining menu information to aid in decision process for senior residents
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for a restaurant with social relevancy and intentionality.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.

Wait Staff Member

The bunker
04.2021 - 08.2023
  • Cleared table and bussed dishes to allow for quick setups
  • Set up dining room to meet hospitality and service standards
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
  • Implemented sanitary food handling, holding and service protocols
  • Handled special customer requests for separate checks and menu substitutions
  • Calculated accurate bill amounts and processed cash and credit card payments
  • Observed eating patterns of residents to record proper nutrition during meal times
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines
  • Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques
  • Engaged customer and enhanced experience through product awareness.

Education

St Columba's Catholic College
08.2023

The Lakes Christian College
09.2020

Skills

  • Order Management
  • POS System Operation
  • Order Accuracy
  • Handling Complaints
  • Menu Memorization
  • Food safety understanding

Certification

RSA, 03/16/23

References

  • Erica Bantick, 0401261649
  • Jessica Craig, 0414283592

Hobbies and Interests

  • Singing
  • Ballet
  • Freestyle wrestling
  • Mix martial arts
  • Painting acting
  • Debating
  • Fashion
  • Design
  • Skating

Timeline

Wait Staff Member

The Orchard
08.2023 - 01.2024

Wait Staff Member

The bunker
04.2021 - 08.2023

St Columba's Catholic College

The Lakes Christian College
Ben West