Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Williams

Adelaide,SA

Summary

I am Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. a driven and enthusiastic team player with a strong customer service focus. I thrive in a high volume and fast-paced service environment and thoroughly enjoy seeing smiles on the face of my customers. I work well in a team-based environment and have a great work ethic.

Overview

8
8
years of professional experience

Work History

Cafe Assistant/Barista

AAFCANS (Army, Airforce Canteen Services)
RAAF Base Edinburgh, Adelaide, SA
08.2023 - Current
  • Coffee making
  • Serving food and beverages to ADF, Civilians and contractors
  • Supporting management with purchases of goods including providing escorting services for vendors to access the Defence Precinct.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
  • Followed health and safety regulations when handling food items or operating machinery.
  • Kept up-to-date with menus changes and specials offered at the cafe.
  • Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.

Bartender

Adelaide Casino - Sky City
ADELAIDE, SA
06.2023 - 12.2023
  • Cleansed glasses with sanitizing solution after each use.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Poured wine, beer and cocktails for patrons.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Front of House All Rounder

Little Birdy Bakery
Nairne, SA
07.2022 - 06.2023
  • Work independently opening and closing the business
  • Managing and supervising staff
  • Training new starters
  • Made friendly conversation with customers to provide enjoyable experience.
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Effectively multitasked within fast-paced environment.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Skilled coffee making including; Grinding, Espresso making, milk steaming, pouring
  • Cleaning in line with occupational health and safety guidelines.
  • Controlled inventory levels by tracking daily usage of products and supplies.

Front of House Head Barista

Pallet Cafe
Nairne, SA
05.2022 - 06.2023
  • Welcoming atmosphere by greeting customers warmly
  • Answered customers' questions, recommended items and recorded order information
  • Prioritize and communicate orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Assisted with delivering food, filling beverages and retrieving items for customers
  • Reset tables between customers by restocking low items and wiping down surfaces
  • Food preparation and plating.

Landscape Gardener

Hills Sustainable Gardens
BLAKISTON, SA
01.2021 - 05.2022
  • Commercial and residential garden maintenance
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Performed duties in accordance with relevant standards, policies and regulatory guidelines to promote safe working environment.

Kitchen-hand

Lot 100
Hay Valley
01.2020 - 01.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Carried out day-to-day duties accurately and efficiently
  • Maintained energy and enthusiasm in fast-paced environment
  • Worked flexible hours; night, weekend, and holiday shifts.

Food and Beverage Attendant

Velvet And Willow Cafe
Auburn, SA
01.2016 - 05.2016
  • Received and processed food and beverage orders from guests using computerized guest check system
  • Greeted guests warmly to foster welcoming environment
  • Followed workplace safety procedures to reduce accidents and hazards
  • Cleaned and set up tables to promptly seat guests and reduce wait times
  • Checked on guests throughout meal to attend to needs and provide great service.

Education

Responsible Service of Alcohol -

Clear To Work
06.2022

High School Diploma -

Mt Barker Waldorf School
12.2019

Skills

  • Welcome environment for customers
  • Food and beverage service
  • Customer issue resolution
  • Courteous with strong service mindset
  • Efficient and detail-oriented
  • Team player
  • Excellent presentation
  • Coffee Expertise
  • Beverage Preparation
  • Menu Memorization
  • Cash Handling
  • Espresso Machine Operation
  • Ordering Procedures
  • Food Preparation
  • Tea Expertise
  • POS System Operation
  • Professional Demeanor
  • Speedy and Efficient
  • Cash Register Operation
  • Active Listener
  • Safe Food Handling Practices
  • Positive and Professional

Timeline

Cafe Assistant/Barista

AAFCANS (Army, Airforce Canteen Services)
08.2023 - Current

Bartender

Adelaide Casino - Sky City
06.2023 - 12.2023

Front of House All Rounder

Little Birdy Bakery
07.2022 - 06.2023

Front of House Head Barista

Pallet Cafe
05.2022 - 06.2023

Landscape Gardener

Hills Sustainable Gardens
01.2021 - 05.2022

Kitchen-hand

Lot 100
01.2020 - 01.2021

Food and Beverage Attendant

Velvet And Willow Cafe
01.2016 - 05.2016

Responsible Service of Alcohol -

Clear To Work

High School Diploma -

Mt Barker Waldorf School

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