Benjamine Musonda
Summary
Seasoned and Qualified IT Engineer with 3 years of experience in academia and industry. Skilled in IT support, system maintenance, and technical troubleshooting. Successfully maintained networks, provided technical support, and advised clients on technology solutions. Proficient in computer hardware, software setup, and system optimization. Eager to expand knowledge and make meaningful contributions to a dynamic IT team through continuous learning and skill honing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Officer
Axiom Technology Group
06.2025 - Current
- Collaborated with IT team members to implement system upgrades and minimize disruptions for staff during transitions.
- Managed inventory of hardware assets, ensuring proper tracking, maintenance, and disposal when necessary.
- Implemented security measures to protect sensitive data on user devices, reducing the risk of unauthorized access or breaches.
- Evaluated emerging technologies and best practices in the field of desktop support to ensure continuous improvement within the organization''s IT infrastructure.
IT Field Support Engineer
IT Hero
03.2025 - Current
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
IT Field Support Engineer
Northbridge Recruitment
01.2025 - Current
- Offered Flexible work options with Remote and On-site level 1 and level 2 services to Northbridge Recruitments - Sydney based organization - clients in Perth CBD.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, Networks, and system management tools.
- Diagnosed and troubleshot hardware, software and network issues.
Data Analyst
Outlier AI
11.2023 - Current
Offering ample time to training various AI models thus improving the efficiency of the AI model
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives by utilizing over 1000 entry datasets
- Collaborated with fundamental stakeholders to ensure data security measures were in place, safeguarding sensitive information.
Education
Bachelor - Information Communication Technology
Stanley College
12.2025
Diploma - Information Technology
Curtin College
12.2023
Skills
- Data backup and recovery
- Proficient in Microsoft applications
- Network infrastructure management
- IT troubleshooting
- Problem-solving skills
- IT Security Protocols
- End user support
- Hardware assembly expertise
- Remote desktop support
- Risk assessment and mitigation
- Ticketing system proficiency
- Asset management
Languages
English
Native or Bilingual
Positions Held
Title: IT Support Engineer / Networks Specialist / Desktop Support Officer / IT Security Specialist/ Data Analyst
As an IT professional, I have a strong background in providing technical support and managing network infrastructures. My roles have included:
- IT Support Engineer: Diagnosing and resolving technical issues, ensuring minimal downtime for users - St john and Paul Willetton Catholic Church, Northbridge Recruitment, IT Hero
- Networks Specialist: Designing, implementing and maintaining network systems to support business operations at level 1 and level 2 categories - St john and Paul Willetton Catholic Church, Northbridge Recruitment.
- Desktop Support Officer: Providing comprehensive support for hardware and software, enhancing user productivity - Axiom Technologies Group, St john and Paul Willetton Catholic Church, Northbridge Recruitment.
- IT Security Specialist: Managing IT resources, ensuring compliance with policies and security standards - St john and Paul Willetton Catholic Church, Northbridge Recruitment,
- Data Analyst: Analysing and interpreting data to provide actionable insights and support decision-making process - Outlier AI and Get Tangney back On Track Project
Certification
- Diploma of Information Technology.
- WA Driver's License.
- First Aid Certification.
- IELTS English Language Proficiency.
- NDIS Screening Check.
- Working With Children Check(Volunteering).
Accomplishments
- Diploma In Information Technology.
- Team member of the month November at Officeworks.
- Completed intensive training in database fundamentals, Computer systems fundamentals and Networks engineering.
- Certificate of Appreciation for Volunteering in coordinating Curtin College Orientation
- Working in the Industry before Completing Degree Course in highly competitive IT recruitment environment in Australia.
- Self Taught IT Hardware and Software Technician.
Affiliations
- Australian Computer Society (ACS) Member
Interests
- Video Gaming
- Designing and Printing 3D Models
- Blockchain Technology and Cryptocurrency
- Design and Build Websites
- Dancing
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- Music
Hobbies and Interests
- Electronics and Circuit Building
- Supporting STEM education initiatives and mentorship programs.
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Video Gaming
- Sustainable Tech Innovations
- Youth Development Programs
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects.
- Music
Timeline
Desktop Support Officer
Axiom Technology Group
06.2025 - Current
IT Field Support Engineer
IT Hero
03.2025 - Current
IT Field Support Engineer
Northbridge Recruitment
01.2025 - Current
Data Analyst
Outlier AI
11.2023 - Current
Diploma - Information Technology
Curtin College
Bachelor - Information Communication Technology
Stanley College
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