Benjawan Yeesoonsang
Kew
Summary
Dedicated and enthusiastic early childhood education student currently pursuing a Certificate III in Early Childhood Education and Care. Experienced in customer service and team leadership, with a strong ability to communicate effectively and provide high-quality support in diverse environments. My background in hospitality and tourism has honed my skills in engaging with individuals of all ages and cultural backgrounds, fostering a welcoming and safe atmosphere. Passionate about creating nurturing and stimulating environments for children to thrive.
Relevant Experience
Childcare Placement
Location Peppercorn Early Leaning Centre
June 2024 – July 2024
- Gained hands-on experience in a childcare setting, assisting in daily activities and promoting a safe and engaging environment for children.
- Supported the planning and implementation of age-appropriate educational activities, enhancing developmental skills.
- Developed strong relationships with children and their families, fostering a sense of trust and community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
YHA
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Host / Receptionist
Lud D Patong Hotel
02.2018 - 02.2020
- Facilitated guest check-in processes, clearly communicated hotel policies, and provided comprehensive information about local attractions, transportation options, and dining recommendations.
- Coordinated guest bookings for cabs and tours, ensuring seamless service and satisfaction.
- Effectively delegated and supervised daily tasks and projects for team members, including housekeeping, maintenance, and security personnel.
- Addressed and resolved guest inquiries and complaints in a professional and courteous manner.
- Processed payments via credit card and cash, and accurately prepared final invoices during guest check-out.
- Maintained a welcoming atmosphere and delivered high-quality service from the guest's arrival to departure.
- Acted as the primary liaison between hotel guests and local travel companies and tour operators, ensuring smooth communication and arrangements.
Tour Guide
Kapong Tubing Nature Tour Co., Ltd.
01.2016 - 01.2018
- Engaged with international visitors from diverse cultural backgrounds, providing clear and engaging communication throughout the tours.
- Led informative and entertaining guided tours in English, enhancing guest experience.
- Ensured the safety and enjoyment of tourists during water-tubing activities and interactions with elephants.
- Played a proactive role in welcoming, guiding, and safeguarding all visitors on the property.
- Prepared monthly financial statements, including income statements and balance sheets, ensuring accurate financial reporting.
- Managed and responded to customer inquiries, reservations, and agency requests via email in a timely and professional manner.
Education
Certificate III And Diploma - Early Childhood Education
Academia Institution
Melbourne, VIC02.2026
Bachelor of Business Administration - Hospitality and Tourism
Prince of Songkla University
07.2017
Skills
- CPR and First Aid
- Training in food handling preparation
- Hygiene practices
- Activity Planning
Certification
- Working with Children Check (Expires 12/2027)
- First Aid in an education and care setting
- Sun Smart
- Food handling
- Allergens for Children's education and care
Availabilities
- Part-Time
- Casual
Referees
Tom Gill
YHA Property manager
tom.gill@yha.com.au
Myralou Gonzalez
Early Childhood Education Trainer
myraloug@academia21.com
Timeline
Receptionist
YHA
06.2022 - Current
Host / Receptionist
Lud D Patong Hotel
02.2018 - 02.2020
Tour Guide
Kapong Tubing Nature Tour Co., Ltd.
01.2016 - 01.2018
Certificate III And Diploma - Early Childhood Education
Academia Institution
Bachelor of Business Administration - Hospitality and Tourism
Prince of Songkla University
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