Benji Townsend

Working Environment

• The expected hours of the role are based on a 24 hour rotating roster, including weekends, nights and public holidays.
• Work collaboratively in a secure environment whilst acting as a safeguard to all Serco staff, stakeholders and persons in detention by maintaining security and stability within the Centre.
• May require the use of control and restraint techniques and assisting in emergency situations as they arise.
• May require travel.

Key Areas

• Interacts, listens and responds attentively to detainees; reports any abuse or impropriety, health or general concerns in regard to detainees.
• Rotates regularly between posts and cross-deployment throughout the Centre as required. Maintains the smooth running of assigned areas ensuring the safety, security and wellbeing of Serco staff, stakeholders and detainees.
• Screens people, property and vehicles. Monitors CCTV systems, alarms and responds appropriately to emergency situations.
• Produces logs, reports, individual management plans and monthly case work;
• Performs accurate security checks, headcounts and searches and complies with all reasonable and lawful instructions.

Job Behaviours

• Comply with Serco's Values by promoting and adopting a positive and balanced approach to all who work and live within the detention environment.
• Adheres to the Serco and ABF Codes of Conduct, policies, procedures, rules, orders and legislative/contractual requirements; and behaves in an honest, professional and ethical manner at all times.
• Maintains personal security of self, other staff and stakeholders.
• Possesses a flexible mind set and demonstrates reliability, punctuality and a professional standard of presentation and grooming.
• Demonstrates emotional resilience by adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress such as family, health or workplace stressors maintaining psychological well-being.
• Maintains compliance by completing mandatory training within required timeframes or as directed ensuring at all times qualifications and compliance remain current.

Key Accountabilities

• Behaves in an honest, ethical and professional way.
• Communicates clearly and effectively and maintains composure by listening, understanding and recognising the needs of others; implements alternative coping mechanisms; uses language appropriate to all who work and live in the detention environment; and ensures timely notification of any issues, physical or mental health concerns.
• Demonstrates ability to remain calm in high pressured and stressful situations by helping to finds solutions that contribute to positive outcomes; negotiates and discusses issues thoughtfully, respectfully and non-confrontational whilst building trust, valuing individual differences and opinions.
• Demonstrates accuracy and attention to detail in preparing communications, records and reports within required timeframes showing commitment to completing work activities effectively. Eg: logs, reports, Individual Management plans, headcounts, monthly case work; written authorisations for detainees to undertake activities/ tasks as appropriate etc.
• Demonstrates awareness of and complies with company policies, procedures, rules, and orders; relevant legislation, and maintains safety and security for all who work and live within the detention environment. Eg: undertake searches; supervise entry and exit of people; perform control and restraint techniques when required; completes risk assessments etc.
• Demonstrates awareness of the importance of detainee mental health through suitable interaction, appropriate engagement activities and individualised management plans whilst paying particular attention to self-harm and suicide prevention.
• Demonstrates ability to work with detainees in an empathetic manner, treating them with dignity, integrity and equality that encourages self-respect, a sense of personal responsibility and tolerance toward others through interaction and listening.
• Operates Serco provided vehicles in a safe and professional manner observing all applicable state traffic laws. Eg: when conduction escort duties in line with Serco policy and Transport and Escort guidelines and operating externally to the Centre in a public environment with limited supervision; conducting perimeter checks etc.
• Works collaboratively in a team environment and with limited supervision; assists less experienced team member to learn the job; considers other perspectives and remains willing to learn from others.
• Informs reporting lines and Centre/ General Manager promptly of any abuse, impropriety or misconduct matters that arise. Refrains from accepting any unauthorised fee or gratuity or other consideration in connection with DSO duties. Demonstrates acknowledgement of responsibility for ensuring any illegal, excluded and controlled items are detected, confiscated and retained, where appropriate.
• Prepared to undertake a medical examination by a suitably qualified medical practitioner appointed by the company where there are reasonably and genuinely held concerns regarding fitness for work.
• Follows safe work practices and takes reasonable care of own and others health and safety.