Duc Bang Luu (Ben)
FERNTREE GULLY,VIC
Summary
Dynamic leader with a proven track record with 9 years of experience at Pho Huong Viet Saigon Bayswater, enhancing customer loyalty and streamlining operations for increased efficiency. Expert in team management and inventory control, I excel in creating exceptional guest experiences and fostering a culture of continuous improvement. Skilled in both staff development and problem-solving, I drive success and operational excellence. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Pho Huong Viet Saigon
03.2016 - Current
- Staff Management: Supervised and trained front of house staff, ensuring high levels of service and team efficiency.
- Coffee and Beverage Expertise: Designed and implemented a comprehensive coffee and beverage program, overseeing sourcing, preparation, and presentation to ensure exceptional quality and consistency.
- Customer Experience: Enhanced guest satisfaction by implementing service standards and resolving customer complaints effectively.
- Stock Management: Conducted regular stock checks and inventory audits to ensure optimal levels of supplies and minimize waste.
- Scheduling: Created staff schedules to meet operational demands while considering employee availability and labor costs.
- Training and Development: Designed and implemented training programs for new hires, focusing on service excellence and product knowledge.
- Operational Efficiency: Streamlined front of house operations to improve service speed and efficiency, resulting in higher customer satisfaction ratings.
Cook
Misschu
12.2015 - 03.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
McDonalds Back of House
McDonalds
03.2015 - 12.2015
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Prioritized tasks and time to complete daily projects.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
Education
Diploma of Hospitality - Hospitality
Ozford College
Melbourne, VIC12.2017
Skills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Customer loyalty
Problem-solving abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
Pho Huong Viet Saigon
03.2016 - Current
Cook
Misschu
12.2015 - 03.2016
McDonalds Back of House
McDonalds
03.2015 - 12.2015
Diploma of Hospitality - Hospitality
Ozford College
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