Summary
Overview
Work History
Education
Skills
Accomplishments
Reference 1
Reference 2
Reference 3
Timeline
Generic

Benn Eccleston

Dromana ,VIC

Summary

Friendly and hardworking Assistant Front of House and Kitchen Hand with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues. Responsible waiter with a number of months of experience in fast-paced service settings and top tier customer services. Including experience in high pressure situations including umpiring both senior and junior umpire finals. Also a focused umpiring coach successful at coaching kids and encouraging the participation of everyone. Works with umpires of different skills levels to develop talent, improve strength and enhance stamina for top gameplay. Versed in rules and ways to control themselves in high pressure situations.

Overview

4
4
years of professional experience

Work History

HR Frameworks

Department Of Finance
Forrest , ACT
02.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of clients promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.

Umpiring Coach

Mornington Peninsula Junior Football Legaue
Mornington Peninsula, Victoria
03.2023 - 10.2024
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Communicated rules and expectations to umpires and performed necessary corrective actions.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.

Pool Attendant

Peninsula Hot Springs
Fingal , Victoria
01.2022 - 09.2023
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Collected used towels and properly disposed of waste.
  • Tested chemicals and skimmed leaves and debris on daily basis to maintain pool.
  • Provided guests with towels, shades and refreshments, answering questions and concerns.

Waiter

Dromana Dumplings
Safety Beach, Victoria
04.2021 - 01.2022
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Developed strong and lasting resident relationships.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Education

Padua College
Mornington

Skills

  • Critical thinking
  • Customer order recording
  • Customer greeting
  • Customer assistance
  • Cash register operation
  • Product recommendations
  • Credit and cash transactions
  • Merchandise restocking
  • Returns and exchanges
  • Effective customer upselling
  • Price memorization
  • Menu memorization
  • Qualified to provide first aid with certificate attached
  • Evaluations on participants
  • Community Outreach
  • Training and Motivation
  • Rule Enforcement
  • Decision Making

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Register Worker to taking all types of orders from face to face to over the phone and managing deep fryers to grills, in less than 12-months of working st the Lucky Catch.
  • Won Umpire of the year in both 2019 & 2021

Reference 1

Michael Fallon 

MPJFL - Head Coach 

0419 955 596

Michael was my head coach, he led one group at one venue and I led another group at another, Michael can attest that I have a strong work ethic with a desire to solve problems.

Reference 2

Michelle Collins 

Department Of Finance

michelle.collins@finance.gov.au

Michelle was the head of the government school leaver program and can attest to my work ethic and my character.

Reference 3

Rhiane Green 

Food & Beverage Operations Member

 rhiane_green@racv.com.au

+61 484 222 628

Rhiane has been my manager and point of contact at RACV since November 2023, Rhiane can attest to my equisite time management skills as I balanced the struggles of year 12 with still balancing my work schedule.

Timeline

HR Frameworks

Department Of Finance
02.2024 - Current

Umpiring Coach

Mornington Peninsula Junior Football Legaue
03.2023 - 10.2024

Pool Attendant

Peninsula Hot Springs
01.2022 - 09.2023

Waiter

Dromana Dumplings
04.2021 - 01.2022

Padua College

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Benn Eccleston