Benn Purnell
Narre Warren,VIC
Summary
Accomplished Security Operations Professional with 24 years of experience at MSS Security, excelling in site management, WHS compliance, and team leadership across diverse environments including casinos, hospitals, and entertainment venues. Currently serving as one of two Service and Support Managers, responsible for conducting audits, ensuring on-floor compliance, gathering intelligence, and making critical decisions autonomously during overnight shifts. Demonstrated success in hands-on leadership and process improvements, recognized with a discretionary bonus for adaptability during a secondment that realigned site operations to meet client needs. Trained as a Health and Safety Representative (HSR) since 2012, offering expertise in night shifts and well-suited for early morning roles that demand on-the-floor presence and strategic decision-making.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service and Support Manager
MSS Security
01.2022 - Current
- Conduct audits of over 50 sites nightly for operational efficiency and WHS compliance, reporting findings to relevant managers while working directly with on-floor staff to implement improvements and ensure adherence to protocols.
- Operate as the sole overnight manager in this role, gathering critical intelligence on site activities and making independent decisions without oversight to maintain security, safety, and contract compliance.
- Guide and support security officers across multiple locations, boosting team morale and fostering collaboration to enhance service levels and client relationships.
- Demonstrated flexibility during a secondment, quickly realigning a site's contractual outputs to meet client needs, resulting in a discretionary bonus for outstanding performance.
- Manage after-hours operations, resolving incidents and upholding security protocols in high-stakes environments.
Senior Control Room Officer
MSS Security at Monash Casey Hospital
01.2018 - 01.2022
- Supervised and supported security staff throughout shifts, monitoring CCTV footage, conducting patrols, and managing access control systems for hospital security.
- Oversaw security assets and temporary key allocation registers, ensuring compliance with WHS policies and reducing potential hazards.
- Acted as a key leader in code grey response operations and tier 3 hospital infection control procedures, enhancing site safety and team preparedness.
Response Team Leader, Relieving Shift Manager
MSS Security at Crown Casino
01.2001 - 01.2018
- Led teams in enforcing security and WHS measures across a high-traffic gaming floor, including training peers on random bag inspections and proactive patron interactions.
- Assisted with after-hours operations, making numerous decisions to maintain exceptional service levels, earning the Crown – MSS Security Service Leader Award in August 2017.
- Served as an OHS committee member and union delegate, ensuring transparent compliance and staff safety in a demanding environment.
- Implemented process improvements, such as escalating faults and attending to code activations, contributing to reduced incidents and improved stakeholder relations.
Electrical Maintenance and Plant Relocation
Watchtower Entertainment
01.2002 - 01.2005
Bodyguarding, Crowd Control, Static Guard, Supervisor
Advent Security
01.2001 - 01.2001
Shopping Centre Security Officer
Securecorp
01.2001 - 01.2001
Cellar Manager
Woolshed Tavern/Nightclub
01.2000 - 01.2000
Maintenance Manager
McDonalds Boronia
01.1997 - 01.1999
Education
1st Year of Nursing Degree - Psychology
University of Ballarat
01.1996
Year 12 VCE - English, Common Math, Biology, Psychology, Physical Education
Eltham College
01.1995
Skills
- Site Auditing & Process Improvement
- WHS Compliance & Incident Management
- Team Leadership & Morale Building
- Stakeholder & Client Relationship Management
- Security Operations & Access Control
- Critical Thinking & Independent Decision-Making
- CCTV Monitoring & Patrols
- Proficient in MS Office and Security Management Systems
Accomplishments
- Secondment as Contract Manager for MSS Security at Latrobe University. Managed Bundoora and all regional campus. Received a discretionary bonus for outstanding efforts.
- On the negotiating team for 3 Enterprise Bargaining Agreements.
- On the Service Award Leader at Crown Casino in Security 2017.
Certification
- State Recognized Cert IV in Workplace Health & Safety (Crown Trainings, 2017)
- Health and Safety Representative (HSR) Training (2012)
- State Recognized Code Grey Response Operations (Monash Education, 2018)
- Tier 3 Hospital Infection Control Procedures (2020)
- Security Level 3 Upgrade: Control Room Operations, Active Shooter Tactics, Negotiation and Crisis Intervention, Disability Awareness, Defensive Techniques, Updated Fire Safety and Responsible Service of Alcohol (Complex/Chubb, 2005)
- Crown Course for Security: Occupational Health and Safety Laws, MFB Safety and Evacuation, Responsible Service of Alcohol (2002)
- Level 2 and 3 in Guarding: Baton and Handcuffs Tech, Firearm Training, Riot and Alarm Response, Armed Escort, First Aid Level 2 (Still Current) (ISTA, 2001)
- HACCAP Preparation (Cairns Holiday Inn, 2000)
- McDonalds Head Office: Electrical Maintenance, Management and Organization (1997)
Timeline
Service and Support Manager
MSS Security
01.2022 - Current
Senior Control Room Officer
MSS Security at Monash Casey Hospital
01.2018 - 01.2022
Electrical Maintenance and Plant Relocation
Watchtower Entertainment
01.2002 - 01.2005
Response Team Leader, Relieving Shift Manager
MSS Security at Crown Casino
01.2001 - 01.2018
Bodyguarding, Crowd Control, Static Guard, Supervisor
Advent Security
01.2001 - 01.2001
Shopping Centre Security Officer
Securecorp
01.2001 - 01.2001
Cellar Manager
Woolshed Tavern/Nightclub
01.2000 - 01.2000
Maintenance Manager
McDonalds Boronia
01.1997 - 01.1999
Year 12 VCE - English, Common Math, Biology, Psychology, Physical Education
Eltham College
1st Year of Nursing Degree - Psychology
University of Ballarat
Additional Information
- Experienced with night shifts and comfortable with 4am-12pm schedule in 100% on-site roles
- Valid driver's license; able to utilize free on-site parking
- Workplace Referee: MSS State Operations Manager Michael Brodie – 0402 899 180