Bennet Eldho
Ingle Farm,SA
Summary
Passionate and driven recent Software Engineering graduate from the University of South Australia with a strong interest in coding, web development, and driving innovation in the tech industry. Thrives on challenges that improve everyday life through technology and is dedicated to contributing to organizational goals and creating solutions that meet public needs while enhancing the quality of life. Particularly interested in ICT roles that address current and emerging industry demands, with a focus on delivering measurable business impact. Recent project experience has sparked a keen interest in data science, specifically time-series analysis and machine learning for business optimization. Combines technical expertise with exceptional problem-solving skills, a user-focused mindset, and the ability to thrive in collaborative environments.
Overview
3
3
years of professional experience
Work History
Senior Customer Consultant
Telstra
08.2022 - Current
- Analysed customer interaction data to refine sales strategies and improve engagement
- Utilised Salesforce and related tools to manage customer relationships and sales workflows
- Built rapport with customers to understand preferences, interests, and needs
- Recommended tailored plans, technologies, and solutions to meet customer requirements
- Achievements
- Consistently exceeded sales targets, with a strong focus on Telstra’s business customer segment
- Played a key role in boosting the store’s NPS, contributing to the highest score across all SA/NT Telstra stores
- Recognised for exceptional communication and empathy, fostering strong customer relationships and team collaboration
Machine Learning Intern
SA Water/ Suez Water
03.2024 - 11.2024
- Led the development and deployment of a machine learning solution to forecast critical chemical requirements for business operations
- Utilised time-series forecasting and deep learning models to improve prediction accuracy for chemical usage and budget forecasting
- Integrated the trained ML model into Power BI dashboards to provide real-time, data-driven insights to stakeholders
- Managed the project end-to-end as both Project Manager and Lead Developer, overseeing planning, coordination, and execution
- Conducted data collection, cleaning, preprocessing, feature engineering, and model evaluation
- Deployed the model using APIs and automated its integration with business intelligence tools
- Delivered a scalable solution that improved decision-making and operational efficiency across departments
Volunteer
TEDx UniSA
03.2022 - 03.2023
Education
Bachelor of Software Engineering (Honours) -
University of South Australia
12.2024
Year 12 - undefined
Holy Cross Senior Secondary School
04.2019
Skills
- Full-stack development expertise
- Machine learning expertise
- Data analysis expertise
- Proficient in querying databases
- Front-end development expertise
- Networking fundamentals knowledge
- Experienced with Scrum frameworks and software development life cycle
Timeline
Machine Learning Intern
SA Water/ Suez Water
03.2024 - 11.2024
Senior Customer Consultant
Telstra
08.2022 - Current
Volunteer
TEDx UniSA
03.2022 - 03.2023
Year 12 - undefined
Holy Cross Senior Secondary School
Bachelor of Software Engineering (Honours) -
University of South Australia
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