Summary
Overview
Work History
Education
Skills
Accomplishments
swimming
Languages
Timeline
Generic

Benny Pham

Glebe

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Sales Representative

Elite Supplements
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Exceeded sales targets through effective planning and goal setting.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Receptionist

Camperdown Fitness
07.2023 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Fresh Produce Team Member

Southern Cross Fresh Produce Packaging Starforge
02.2023 - 07.2023
  • Optimized workflow productivity through careful coordination of tasks among team members according to their individual strengths.
  • Improved ordering accuracy by diligently tracking product movement using inventory management software tools.
  • Maintained a clean and sanitary work environment, adhering to company guidelines for food safety and hygiene.
  • Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
  • Sorted and packaged produce items to prepare for shipments.

Education

Bachelor of Economics - Finance

University of Sydney
Sydney, NSW
02.2026

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Customer Retention
  • Product and Service Sales

Accomplishments

- NSW CHS Under 15 Knockout Basketball Competition

- NSW CHS Opens Knockout Basketball Competition

- NSW CHS Swimming Competition

- Peer Support

- Vietnamese Society Association at Sydney University

- Learnt basic Japanese for 2 years at school

- Able to initiate actions to provide a better service by using strong communication skills learnt from Peer Support and House Captain experience.

swimming

-NSW CHS Swimming Competition


Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative

Elite Supplements
01.2024 - Current

Receptionist

Camperdown Fitness
07.2023 - 09.2023

Fresh Produce Team Member

Southern Cross Fresh Produce Packaging Starforge
02.2023 - 07.2023

Bachelor of Economics - Finance

University of Sydney

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Benny Pham