Benoit Vanhems
Scarborough,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Cup&Co Espresso
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Catering Supervisor
Sodexo Remote Sites
02.2023 - 07.2025
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
Duty Manager
Scarborough Beach Bar
10.2022 - 01.2023
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Achieved results by working with staff to meet established targets.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
Restaurant Manager
The Wild Fig
12.2021 - 10.2022
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication
- Scheduled employees for shifts
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
Bar Manager
Amano Restaurant
07.2021 - 12.2021
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Purchased food and cultivated strong vendor relationships.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant Venue Manager
Lupolab Restaurant
04.2021 - 07.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated employee performance and coached and trained to improve weak areas.
Bar Manager
Duende Tapas Restaurant
12.2019 - 04.2021
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Purchased food and cultivated strong vendor relationships.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Duty Manager
Al Pizzeta
04.2019 - 09.2019
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
Assistant Restaurant Manager
Le Shelter, Anglet
11.2018 - 04.2019
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted regular meetings with staff to discuss performance and address any issues.
Assistant Bar Manager
La Chope Pub
08.2018 - 11.2018
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
Ain, but blues Pub
06.2018 - 08.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Real Estate Agent
Carmen Immobilier
06.2016 - 05.2018
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated, facilitated, and managed real estate transactions.
Education
Bachelor Management And Marketing -
Louis De Foix
Bayonne, France Real Estate
Real Estate Training School
Bordeaux, France Skills
- Conflict Resolution Techniques
- Hiring and Training
- Marketing and Advertising
- Microsoft Outlook
- Judgment and Decision-Making
- Staff Scheduling
- Time Management
- Personnel Recruiting
- Complaint Resolution
- Shift Management
- Negotiation
- Microsoft Excel
- Management of Personnel Resources
Timeline
Restaurant Manager
Cup&Co Espresso
01.2024 - Current
Catering Supervisor
Sodexo Remote Sites
02.2023 - 07.2025
Duty Manager
Scarborough Beach Bar
10.2022 - 01.2023
Restaurant Manager
The Wild Fig
12.2021 - 10.2022
Bar Manager
Amano Restaurant
07.2021 - 12.2021
Assistant Venue Manager
Lupolab Restaurant
04.2021 - 07.2021
Bar Manager
Duende Tapas Restaurant
12.2019 - 04.2021
Duty Manager
Al Pizzeta
04.2019 - 09.2019
Assistant Restaurant Manager
Le Shelter, Anglet
11.2018 - 04.2019
Assistant Bar Manager
La Chope Pub
08.2018 - 11.2018
Bartender
Ain, but blues Pub
06.2018 - 08.2018
Real Estate Agent
Carmen Immobilier
06.2016 - 05.2018
Bachelor Management And Marketing -
Louis De Foix
Real Estate
Real Estate Training School