Ben Payne
Nambucca Heads,NSW
Summary
Dynamic Department Manager with 7 years of experience at McDonald's, skilled in team leadership, customer service, and operational management. Proven ability to enhance team performance, streamline processes, and maintain high standards of food safety and customer satisfaction. Adept at financial management and driving sales growth through effective training and development initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tiling Labourer
Oztech - Tiling and Waterproofing
Nambucca Heads, NSW
09.2024 - Current
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Performed regular checks of equipment for proper operation and safety compliance.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
Labourer
Valhalla properties
Nambucca Heads, NSW
06.2024 - Current
- Calculated quantities of materials needed for each project based on measurements taken.
- Performed minor repairs such as replacing broken or cracked tiles.
- Adhered to industry standards when mixing mortars or adhesives for installation purposes.
- Measured, cut and shaped tiles and marble to size.
- Prepared tiling surfaces using waterproofing materials and lath.
- Created straight, even and precise patterns using straightedges, levels and squares.
- Completed post-installation inspections and processed work invoices.
- Used power tools and machinery properly to avoid job site accidents.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
Department Manager
Mcdonalds
Nambucca Heads, NSW
11.2016 - 07.2024
- I have worked in all departments at McDonald's, including People Performance, Product Quality, and Customer Experience.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Organised quarterly meetings with senior management to review departmental goals and objectives.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Identified training needs among staff members and organised relevant workshops accordingly to further grow and develop staff for future growth of the business.
Education
High School Diploma -
Bishop Druitt College
Coffs Harbour, NSW09-2018
Skills
- Quick Decision-Making
- Process Improvement
- Crisis Management
- Effective Team Communication
- Interdepartmental Collaboration
- Budget Management
- Sales Reporting and Analysis
- Food Safety and Compliance
- Scheduling and Labor Management
- Staff Training and Development
- Conflict Resolution
Certification
- CERTIFICATE III IN RETAIL (SIR30216) 04/12/2023
- FOOD SAFETY SUPERVISION (SITSS00051) 21/07/2021
- WORK SAFELY AT HEIGHTS (RIIWHS204E) 25/02/2022
- PREPARE TO WORK SAFELY IN THE CONSTRUCTION INDUSTRY
(CPCCWHS1001) 15/02/2022 - PROVIDE BASIC EMERGENCY LIFE SUPPORT
(HLTAID010) 05/12/2022 - PROVIDE CARDIOPULMONARY RESUSCITATION
(HLTAID009) 05/12/2022 - PROVIDE FIRST AID (HLTAID011) 05/12/2022
Affiliations
- Played for Australian national futsal team in 2016
- Coached/ managed and played Mens 2nd division urunga and won minor and major premiers 2023
Accomplishments
- McDonald's Crew person of the year 2018/2019
- Constantly achieved weekly/ monthly KPI target bonuses at McDonald's
- Multiple Department Manager of the month awards at McDonald's
Timeline
Tiling Labourer
Oztech - Tiling and Waterproofing
09.2024 - Current
Labourer
Valhalla properties
06.2024 - Current
Department Manager
Mcdonalds
11.2016 - 07.2024
High School Diploma -
Bishop Druitt College
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