Benson Casimir-Brown
Perth,Australia
Summary
Passionate Personal Trainer offers 3 years of sales experience in the fitness industry guiding diverse clients to successfully achieve health and wellness goals. Financially-driven and thrives off having successful systems within the business to ensure seamless processes for myself and clients to deliver the best results. Likeable and adaptable to ensure flourishing client relationships with exceptional health and wellness expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self-Employed
11.2023 - Current
- Generate and contact leads to book consults.
- Effectively pre-frame and understand prospect's needs and obstacles.
- Efficiently close prospects to convert them to ongoing paying clients that are under agreements.
- Selling packages from $90 - $270 ongoing per week.
- Took the business from $0 - $100k in its first 12 months as a Sole Trader.
- Cold called over 2500 leads some of which came through the gym.
- Educated clients on nutrition, fitness and stress management.
- Designed specific training programs for individual clients based on performance ability and needs.
- Developed, planned and led 1-1 and group fitness sessions as well as online fitness programs.
- Trained clients of various demographics through strength training, cardio vascular exercise and stretching.
Gym Manager
Snap Fitness 24/7
07.2022 - 09.2023
- Developed sales strategies and coached staff on selling tactics to maintain high conversion rates.
- Contact leads through cold calls and develop a call matrix to follow.
- Trained employees on general procedures, gym rules and duties.
- Promptly attended to member needs concerning their memberships and training.
- Ensured the facility was clean and equipment was promptly repaired.
Customer Service Manager
Goodlife Health Clubs 24/7
08.2021 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored employees on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Worked closely with the Club Manager to ensure the Sales team were well equipped to generate new leads and book many consults to close and increase memberships.
Education
High School Diploma -
Prendivillle Catholic College
Ocean Reef, WA10-2018
Bachelor of Commerce - Economics And Management
University of Western Australia
Perth, WA12-2021
Skills
- Interpersonal skills
- Client support
- Sales presentation
- KPI analysis
- Lead prospecting
- Sales closing
- Sales consultation
- Upselling and cross selling
- Lead database management
- Customer relationship building
- Product and service knowledge
Certification
Certificate V in Health and Fitness
Timeline
Personal Trainer
Self-Employed
11.2023 - Current
Gym Manager
Snap Fitness 24/7
07.2022 - 09.2023
Customer Service Manager
Goodlife Health Clubs 24/7
08.2021 - 07.2022
High School Diploma -
Prendivillle Catholic College
Bachelor of Commerce - Economics And Management
University of Western Australia
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