Benson Gaul
Ormeau,Queensland
Overview
6
6
years of professional experience
Work History
Store Operations (Services)
Coles Supermarkets Australia
12.2017 - Current
- Demonstrated excellent communication skills when dealing with customers and staff.
- Worked independently organising my own workload to achieve high quality outcomes with strong attention to detail.
- Responded to customers’ questions, issues and complaints, and implemented appropriate solutions.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- I am also able to prioritise tasks to fit a schedule as often tasks need to be completed at certain times of the shift.
Process Worker
PFD Food Services
10.2022 - 12.2022
- Assisted in quality control efforts, ensuring all products met strict company standards before leaving the warehouse.
- Provided support to new team members, helping them quickly acclimate to the work environment and learn essential tasks.
- Streamlined processes through effective communication with supervisors and coworkers, enhancing overall productivity.
- Maintained a clean and organised workspace, resulting in a safer environment for all employees.
- Inspected finished products for quality assurance and conformance to specifications
Customer Service Support Officer
Queensland Rail
10.2022 - 11.2022
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
Dental Assistant
Queensland Health
07.2018 - 09.2018
- Work Experience Placement
- Demonstrated excellent customer service skills to ensure a positive patient experience
- Monitored and managed inventory of dental supplies to ensure adequate stock for patient needs
- Ensured the accuracy and confidentiality of all patient records
- Maintained a clean and organised work environment to ensure the safety of patients and st
Education
Bachelor of Psychological Science -
Griffith University - Gold Coast
Gold Coast, Queensland12.2024
Certificate III Dental Assisting -
TAFE - South Bank
South Bank, Queensland12.2018
High School -
Hillcrest Christian College
Gold Coast, Queensland12.2017
Skills
- Ability to Work Under Pressure
- Confidentiality
- Computer Literacy
- Effective Time Management
- Excellent communication skills; written and verbal
- Critical Thinking
- Attention to Detail
Recreational Interests
- Griffith Chess Club
- Gold Coast Ultimate Frisbee
- Light Music + Arts Club - Meets weekly for music and entertainment
References
References will be supplied on request.
Timeline
Process Worker
PFD Food Services
10.2022 - 12.2022
Customer Service Support Officer
Queensland Rail
10.2022 - 11.2022
Dental Assistant
Queensland Health
07.2018 - 09.2018
Store Operations (Services)
Coles Supermarkets Australia
12.2017 - Current
Bachelor of Psychological Science -
Griffith University - Gold Coast
Certificate III Dental Assisting -
TAFE - South Bank
High School -
Hillcrest Christian College