Bereket Bayou
Sydney,NSW
Summary
I am a detail-oriented and client-focused professional with extensive experience in personal banking and sales. I excel at building relationships with clients, providing exceptional customer service, and handling administrative tasks. I am eager to bring my skills to the Insurance Broking industry, contributing to positive client outcomes and team success. I am committed to continuous learning and professional growth within the insurance industry, and I am confident that my background has prepared me well for this transition.
Overview
6
6
years of professional experience
Work History
Personal Banker
Suncorp Bank
01.2023 - Current
- Client Relationship Management: Managed a diverse portfolio of clients, offering personalized financial solutions and achieving high levels of client satisfaction and retention
- Administrative Support: Provided comprehensive administrative support, including processing financial transactions, preparing documentation, collecting necessary client documents, and managing account details with accuracy and efficiency
- Risk Assessment and Compliance: Conducted thorough financial assessments, ensuring compliance with regulatory requirements and mitigating potential risks
- Sales and Cross-Selling: Successfully increased product uptake through strategic cross-selling, contributing to revenue growth
- Customer Service Excellence: Resolved client inquiries and issues promptly, maintaining a high standard of customer service and fostering long-term client relationships
- Team Coaching: Coached teammates on a new process for opening non-personal accounts, introduced to meet new compliance measures
- Ensured all team members were well-versed in the updated procedures, enhancing overall efficiency and compliance
Retail Sales Assistant
Connor
12.2018 - 12.2022
- Customer Engagement: Interacted with customers, understood their needs, and provided personalized product recommendations, leading to increased sales
- Sales and Inventory Management: Managed sales transactions, assisted with inventory control, and ensured product displays were appealing and well-stocked
- Team Collaboration: Worked collaboratively with team members to achieve sales targets and deliver exceptional customer service
- Problem-Solving: Handled customer complaints and resolved issues efficiently, maintaining a positive shopping experience
Education
Higher School Certificate -
St Bishoy Coptic Orthodox College
Sydney, NSW11.2015
Skills
- Client Relationship Management
- Administrative Support
- Analytical and Problem-Solving Skills
- Excellent Communication Skills
- Attention to Detail
- Proficient in Microsoft Office Suite (Word, Excel)
- Financial Analysis and Compliance
- Sales and Cross-Selling
- Insurance Policy Administration
- Customer Service Excellence
- Team Collaboration and Support
- Training and mentoring team members
Timeline
Personal Banker
Suncorp Bank
01.2023 - Current
Retail Sales Assistant
Connor
12.2018 - 12.2022
Higher School Certificate -
St Bishoy Coptic Orthodox College
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