Berindina Jacoba (Binnie) Jardim
Hallett Cove,SA
Summary
Dear Hiring Team, I am a qualified beauty therapist with 23 years’ experience in various positions from being a therapist, front desk, spa coordinator to Spa manager of one of the top Hotel spas in South Africa.
Retail, merchandising as well as promotions has always been a part of my career. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Lastly, I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain a high-level of customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
23
23
years of professional experience
Work History
Spa Therapist
TEMPLE DAY SPA ADELAIDE SA
02.2020 - Current
- Performing Massages, Facials/Advance Facials as well as Body Treatments
- Maintaining highest levels of hygiene standards
- Effective time management
- Assess individual persons needs and perform customer specific treatments and recommending retail products for at home use.
- Grew sales with great work ethic.
Spa Manager
MICHELANGELO HOTEL SANDTON
02.2012 - 01.2017
- Maximized efficiency through time management and staff supervision to boost productivity
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Generated reports to track spa performance and make recommendations for improvement.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Front Desk Coordinator
SORBET SANDTON JOHANNESBURG
04.2008 - 02.2012
- Scheduled appointments in computer system.
- Maintained retail and professional stock by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-lines making bookings and dealing with complaints.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Prepared weekly employee work schedules to meet operational needs.
Spa Therapist & Front Office Assistant
LUKIMBI SAFARI LODGE MALELANE
04.2007 - 02.2008
Beauty Therapist
INDULGENCE DAY SPA JOHANNESBURG
02.2006 - 04.2007
Beauty Therapist
RIVONIA SKIN CARE CENTRE SPA JOHANNESBURG, GP
08.2003 - 01.2006
Skin Care Therapist
VISO BELLO ON SEVENTH AVENUE JOHANNESBURG
11.2001 - 08.2003
In House Therapist
SCULPTURED BODIES ALBERTON
12.2000 - 11.2001
Education
Diploma - Spa Management
Color Cosmetica
Online2016
Diploma - Beauty Therapy
HYDRO INTERNATIONAL COLLEGE
South Africa12.2000
Skills
- Ensure quality of services
- Monitor & oversee operations
- Lead & motivate the team
- Cost management and stock control
- Excellent communication skills
- Hard working
- Work well as a team
- Genuine and warm
- Excellent organisation skills
- Good at prioritising
- Superior Attention to Detail
Accomplishments
- Received the Award as Best Salon coordinated at Sorbet in 2010. (then 42 salons)
Timeline
Spa Therapist
TEMPLE DAY SPA ADELAIDE SA
02.2020 - Current
Spa Manager
MICHELANGELO HOTEL SANDTON
02.2012 - 01.2017
Front Desk Coordinator
SORBET SANDTON JOHANNESBURG
04.2008 - 02.2012
Spa Therapist & Front Office Assistant
LUKIMBI SAFARI LODGE MALELANE
04.2007 - 02.2008
Beauty Therapist
INDULGENCE DAY SPA JOHANNESBURG
02.2006 - 04.2007
Beauty Therapist
RIVONIA SKIN CARE CENTRE SPA JOHANNESBURG, GP
08.2003 - 01.2006
Skin Care Therapist
VISO BELLO ON SEVENTH AVENUE JOHANNESBURG
11.2001 - 08.2003
In House Therapist
SCULPTURED BODIES ALBERTON
12.2000 - 11.2001
Diploma - Spa Management
Color Cosmetica
Diploma - Beauty Therapy
HYDRO INTERNATIONAL COLLEGE
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