Summary
Overview
Work History
Education
Skills
Tickets And Licenses
Personal Attributes And Skills
City
References
Hobbies and Interests
Timeline
Generic

Berit Galuvao

Yarrabilba,QLD

Summary

I'm Berit Dwayne Galuvao and I am Knee to secure an ongoing position in your company. I am a responsible and reliable individual that can work independently or in a team to complete tasks that are given and provide different sets of attributes to your company. I look forward to building on my experience, developing my skills and to work in an environment that will challenge me to contribute to the success of your company. Adapting to new skills and improving my strengths, gaining experience, mostly to ensure myself a challenging career in the future an seeking more opportunity on the way. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about stocking and rotation procedures. Hardworking Package Handler comfortable moving heavy loads manually or overhead cranes. Punctual, reliable and dedicated to teamwork.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

EVENI CARRUTHERS
Brisbane, QLD
11.2016 - 04.2017
  • Restocked shelves with new merchandise as needed.
  • Assisted customers in the checkout process, including bagging items and processing payments.
  • Ensured that all displays were properly stocked and attractively presented.
  • Processed online orders for pick-up or delivery.
  • Greeted customers upon entry and provided assistance with finding items.
  • Adhered to safety standards at all times while working in the store environment.
  • Demonstrated strong problem solving skills when addressing customer concerns.
  • Inspected returned merchandise for damage or missing parts before re-stocking.
  • Provided product knowledge to customers on a variety of merchandise.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
  • Resolved customer complaints in a professional manner.
  • Answered customer inquiries regarding store policies, products and services.
  • Maintained an organized work area to ensure efficient service to customers.
  • Assisted with training new employees on retail processes and procedures.
  • Completed all required paperwork accurately and in a timely manner.
  • Monitored stock levels and restocked shelves as necessary.

VOLUNTEER

MDA LANTERN PARADE
BRISBANE, QLD
06.2017 - 06.2017
  • Followed instruction as provided by supervisor.
  • Assisted with set up of tables, chairs and decorations for events.
  • Managed registration process for participants attending the event.
  • Prepared food items for service at events according to instructions.
  • Greeted guests and provided directions to event areas.
  • Directed traffic flow within the venue by providing guidance to attendees moving from one area to another.
  • Collected survey information from attendees about their experience at the event.
  • Ensured compliance with safety protocols during events.
  • Provided support to event organizers throughout the duration of the event.
  • Maintained cleanliness in all event spaces before, during and after activities took place.
  • Inspected facilities before and after each event.
  • Assisted vendors in setting up their booths prior to start of an event.
  • Operated sound equipment as needed to provide audio support for presentations or performances.
  • Conducted post-event surveys and collected feedback from participants.
  • Communicated effectively with other volunteers regarding tasks assigned or changes made during the course of an activity.
  • Monitored crowd control and responded appropriately when necessary.
  • Communicated directions to patrons for points in or outside of facility.

VOLUNTEER

MEALS ON WHEELS YERONGA
BRISBANE, QLD
09.2018 - 10.2018
  • Provided assistance with shopping trips for clients who needed additional groceries or supplies.
  • Organized and distributed meals to clients on a daily basis, ensuring food safety standards were met.
  • Maintained accurate records of meal deliveries including quantity, temperature and special dietary requirements as needed.
  • Followed established safety procedures for handling food items during preparation and delivery.
  • Responded quickly to emergency situations such as weather-related delays or changes in client's health status.
  • Monitored inventory levels of food supplies and equipment used for meal preparation, storage and transportation.
  • Provided support for other team members during busy periods or when extra help was needed.
  • Provided friendly service to all clients while delivering meals in a timely manner.
  • Ensured that all necessary paperwork was completed accurately and submitted on time.
  • Answered inquiries from clients regarding menu choices, nutrition information or other related topics.
  • Provided assistance to clients in need of food, clothing and other resources.

Pick Packer

UNITED LETTUCE ROCK-LEA MARKETS
385 Sherwood Rd Rocklea 4106, QLD
08.2019 - 01.2020
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
  • Operated equipment such as pallet jacks to move large quantities of stock throughout the store.
  • Assisted in unloading delivery trucks when necessary.
  • Placed promotional signage around store aisles in accordance with corporate guidelines.
  • Assisted in training new staff members on store policies and procedures.
  • Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
  • Maintained cleanliness of the store by sweeping floors, mopping spills, cleaning windows and mirrors.
  • Greeted customers upon entry and provided assistance with locating items.
  • Maintained cleanliness of work areas throughout the day.
  • Received incoming orders from vendors, checked accuracy of order against invoices.
  • Handled returns according to company policy including issuing refunds or exchanges as necessary.
  • Conducted price checks and answered customer inquiries regarding product availability.

Team Leader/Picker & Packer

Kmart DC
51-81 Freight St, Lytton 4178, QLD
01.2020 - 02.2021
  • Ensured safety protocols were followed at all times while operating machinery.
  • Performed cycle counts to maintain accurate inventory records.
  • Operated scanners, computers, and other equipment to track orders.
  • Transported goods to designated areas within the warehouse facility.
  • Followed established guidelines for picking orders accurately.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Processed returns of defective merchandise as required.
  • Assembled orders according to customer requests.
  • Organized warehouse space for efficient storage of products.
  • Used pallet jacks to move items to and from warehouse locations.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Used scanners to track parcel information, condition or receipt.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Secured items in truck by strapping over protective padding.
  • Conducted regular safety checks on equipment and workspaces.
  • Collaborated with team members to streamline workflow processes.

Team Leader/Container Unloader

Tough Yakka/ Direct Freight
Brisbane, QLD
03.2021 - 06.2021
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Stacked goods on pallets according to size and weight specifications.
  • Loaded and unloaded containers of merchandise onto trucks or trailers manually or using a forklift.
  • Assisted in loading and unloading cargo from various vessels at the dock.
  • Performed regular maintenance checks on all machinery used in order to ensure proper working condition.
  • Wrapped fragile items with protective material before placing them onto pallets for transport.
  • Utilized hand tools such as crowbars, hammers, dollies, straps. to move heavy objects into place.
  • Followed safety protocols while operating forklifts or other machinery in order to prevent accidents or injuries on the job site.
  • Adhered strictly to company policies regarding security procedures throughout the loading and unloading process.
  • Ensured compliance with local regulations regarding hazardous materials handling during unloading process.
  • Verified contents of each container against the manifest list provided by management.
  • Recorded serial numbers for electronic products before placing them onto pallets for transport purposes.
  • Maintained records of all incoming shipments, including quantity and type of items received.
  • Ensured accuracy of orders by verifying quantities against packing lists.
  • Participated in inventory counts to maintain accurate stock levels.
  • Disposed of cardboard boxes and other packaging materials properly.
  • Replenished supplies used during unloading process such as strapping material and plastic wrap.
  • Maintained a clean work area to promote efficiency and safety.
  • Collaborated with colleagues in order picking activities.
  • Repaired damaged packages before storing them away.
  • Provided assistance with other warehouse duties as needed.
  • Stacked and strapped merchandise on pallets to ensure safe transport.
  • Ensured compliance with all safety regulations in the workplace.

Fabrication Engineer

Livingstone Engineer
63 McCharthy Rd, Salisbury 4107, QLD
08.2021 - 12.2021
  • Maintained clean room environment according to standards.
  • Assisted with tool installations and upgrades as needed.
  • Managed inventory of chemicals, supplies, and spare parts.
  • Assisted in the development of new processes or technologies.
  • Identified areas for improvement in the layout of equipment and tools in the fabrication facility.
  • Performed risk assessments on current and new fabrication techniques.
  • Maintained accurate records of all materials used in the fabrication process.
  • Implemented continuous improvement strategies to optimize production efficiency.
  • Supervised a team of operators in the fabrication area.
  • Inspected finished products for conformance with design specifications.
  • Stamp or etched part numbers, serial numbers or other identifying information on finished components.
  • Mentored new employees and provided hands-on training to prepare workers for job tasks and enhance team performance.
  • Used chemical baths and blow-off wands to sanitize semiconductor wafers.
  • Used vacuum wands and tweezers to move wafers.
  • Determined precise timing of etching based on material thickness and target thickness.
  • Coordinated movements of components and finished products between storage and processing areas.
  • Remained focused and professional, carrying out work, interacting with customers and collaborating with supervisors to accomplish business objectives.
  • Ensured quality control through regular inspection of wafers.

Chef Assistant

Viet Garden
Shop 4/106 Garden Rd, Richland 4077, QLD
01.2022 - 09.2022
  • Rotated stock on shelves to maintain product freshness.
  • Displayed a positive attitude while working under pressure in a busy environment.
  • Communicated with wait staff regarding special orders or dietary restrictions.
  • Responded quickly to requests from customers or colleagues.
  • Kept accurate records of inventory levels in the storeroom.
  • Assisted Chef in preparing ingredients for various dishes.
  • Transported cooked foods from kitchen area to dining area promptly.
  • Maintained cleanliness of work areas throughout shift.
  • Assembled trays for catering events according to customer specifications.
  • Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
  • Inspected finished dishes for presentation accuracy prior to serving.
  • Checked freshness of food products prior to use.
  • Cleaned and organized kitchen equipment, appliances, and utensils.
  • Ensured all safety protocols were followed during meal prep.
  • Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
  • Assisted head chef in developing new menus and planning seasonal recipes.
  • Checked raw and cooked food to identify potential problems with quality and food safety.
  • Tested recipes to meet company's standards for flavor, appearance and texture.
  • Tracked grocery expenditures to purchase goods within set budget.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Upheld strict hygiene standards while handling food products.

Picker Packer

Coles DC
44 Stradbroke St, Heathwood 4110, QLD
03.2022 - 08.2022
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Ensured that all safety procedures were followed while operating machinery.
  • Operated warehouse machinery move materials within the facility.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
  • Weighed packages to ensure they met shipping weight requirements.
  • Checked expiration dates on perishable items prior to packing them for shipment.
  • Reported any damaged products to supervisor immediately upon discovery.
  • Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used handheld scanners to key in data for packages.
  • Selected products and items from shelves and pallets for customer orders.
  • Labeled boxes and placed in outbound collection areas.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Completed paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Limited damage to products and orders by using care when choosing items.
  • Trained new employees regarding warehouse procedures and standards.
  • Placed products on conveyors for final wrapping and shipment.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

Leading Hand/Warehouse Picker

Target DC
Building 5/301 Orchard Rd, Richland 4077, QLD
10.2022 - 03.2024
  • Identified opportunities for process improvement and implemented solutions accordingly.
  • Collaborated with team members in order to resolve operational issues quickly and efficiently.
  • Inspected finished products for defects or discrepancies.
  • Organized resources to meet production targets and ensured quality standards were met.
  • Carried out training sessions for new staff members on operating machinery safely.
  • Supervised staff to ensure efficient performance of tasks, providing guidance and support when needed.
  • Assisted with recruitment activities such as interviewing potential candidates.
  • Coordinated with other departments to ensure efficient workflow.
  • Ensured all safety procedures were followed and maintained a safe working environment for staff.
  • Oversaw daily operations to ensure smooth workflow processes.
  • Adhered to company policies, industry regulations and safety guidelines.
  • Assisted in the development of long-term plans for the organization's growth.
  • Operated shrink wrap machines to secure boxes for shipping.
  • Performed regular stock checks on inventory levels in order to identify shortages or overages.
  • Packaged fragile items using bubble wrap or other protective materials.
  • Reported any damaged goods to supervisors immediately.
  • Ensured each box contained the correct number of items.
  • Inspected products for defects before packing them into boxes or bags.
  • Cleaned, organized, and maintained warehouse shelves and aisles.
  • Sorted and packed items according to size, color, and style specifications.
  • Followed safety protocols while operating machinery and handling heavy objects.
  • Utilized automated equipment such as conveyor belts to move merchandise efficiently.
  • Mentored employees on productivity strategies, problem resolution and specific repair strategies.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Marked and labeled containers with accurate shipping information to prevent delays.

Education

High School Diploma -

Yeronga State High School,
159 Villa St, Yeronga QLD 4104
01-2019

Certificate II - Information's, Digital Media And Technology.

Yeronga State High School,
159 Villa St, Yeronga QLD 4104
09-2018

Cert II - Business Administration

Yeronga State High School,
156 Villa St, Yeronga QLD 4104
09-2018

Cert II - Furniture Making.

Yeronga State High School
159 Villa St, Yeronga QLD 4104
09-2018

Some College (No Degree) - Completed Year 11 And 12

Yeronga State High School,
159 Villa St, Yeronga QLD 4104

Cert II - Security Operations

Asset College
17 Station Rd, Logan Central QLD 4114
09-2021

Cert II - Rail Infrastructure

Training Professionals
Brisbane, QLD
04-2024

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Paperwork Processing
  • Order Processing
  • Problem Resolution
  • Adaptive team player
  • Administrative Support
  • Customer Service
  • Product Packaging
  • Warehouse Operations
  • Order Picking
  • Retail Merchandising
  • Workload priorities
  • Equipment Operation
  • Stocking
  • Effective Communication
  • Goal Setting and Prioritization
  • Mentoring and training
  • Excellent Communication
  • Time management abilities
  • Product identification
  • Organization and Categorization
  • Problem-Solving
  • Motivated Team Player
  • Teamwork and Collaboration
  • Active Listening
  • Product Labeling
  • Organizational Skills
  • Warehouse Safety
  • Safety Procedures
  • Boxing and labeling
  • Critical Thinking
  • Quick Learner
  • Professionalism
  • Multitasking
  • Attention to Detail
  • Inventory counting
  • Staff Training
  • RF scanning devices

Tickets And Licenses

  • QLD Constructions white card
  • SARC
  • RIW
  • WET
  • Driver's license

Personal Attributes And Skills

  • Confidently engage and communicate with individuals from diverse backgrounds to provide outstanding customer service
  • Adaptable to new situations and groups
  • Contributes to activities or projects to achieve results, works well independently or in a team environment
  • Learns on the job quickly and asks questions to clarify understanding.
  • Performs repetitive manually dexterous or practical tasks
  • Shows respect for others through manners and behaviour
  • Works quickly and in high pressured environments
  • Researches information on products to better engage customers.

City

Brisbane

References

  • Mr.'s Susan Edwards, Business Trainer, 07 3249 1400, sedwa25@eq.edu.au.
  • Mr Dylan Salmon, Furniture Making Trainer, 04 1393 8187, dsalm27@eq.edu.au.
  • Mr Vio Falanik, Supervisor Target DC. 0406992902, viofalaniko_@outlook.com.
  • Mr Ethan Stuart, Supervisor Kmart DC, 0450452815, ethan.stuart@gmail.com.
  • Mr David Pomali, Team Leader Kmart DC, 0412330346, davidtiti1@gmail.com.

Hobbies and Interests

  • Reading
  • Sports & Gym
  • Swimming
  • Boxing/MMA

Timeline

Leading Hand/Warehouse Picker

Target DC
10.2022 - 03.2024

Picker Packer

Coles DC
03.2022 - 08.2022

Chef Assistant

Viet Garden
01.2022 - 09.2022

Fabrication Engineer

Livingstone Engineer
08.2021 - 12.2021

Team Leader/Container Unloader

Tough Yakka/ Direct Freight
03.2021 - 06.2021

Team Leader/Picker & Packer

Kmart DC
01.2020 - 02.2021

Pick Packer

UNITED LETTUCE ROCK-LEA MARKETS
08.2019 - 01.2020

VOLUNTEER

MEALS ON WHEELS YERONGA
09.2018 - 10.2018

VOLUNTEER

MDA LANTERN PARADE
06.2017 - 06.2017

Customer Service Representative

EVENI CARRUTHERS
11.2016 - 04.2017

High School Diploma -

Yeronga State High School,

Certificate II - Information's, Digital Media And Technology.

Yeronga State High School,

Cert II - Business Administration

Yeronga State High School,

Cert II - Furniture Making.

Yeronga State High School

Some College (No Degree) - Completed Year 11 And 12

Yeronga State High School,

Cert II - Security Operations

Asset College

Cert II - Rail Infrastructure

Training Professionals

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Berit Galuvao