Berna Dogan
Coburg,VIC
Summary
Organized and dependable professional with over 10 years of experience as a Training Coordinator. Proven ability to manage multiple priorities, take on additional responsibilities and maintain a positive attitude. Strong commitment to excellent customer service and high-standard event execution. Adept problem solver with a track record of successfully managing projects, implementing new software and optimising processes to enhance team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Founder and Head of Luxe Interior Property Styling
LUXE Interior Property Styling
12.2017 - Current
- Founder of Luxe Interior Property Styling and the lead Stylist and oversee the comprehensive management of the company.
- Managing the styling process of approximately 5-8 houses per month
- Central focus lies in enhancing the visual appeal and marketability of properties for sale, prioritising strong client service satisfaction
- Strong relations are built with all stakeholders to ensure goals are met
- This role demands a blend of creative and strategic tasks, requiring a keen eye for design, strong organisational skills and effective communication abilities.
- Property Assessment - Assessments of properties to determine unique features and potential areas for improvement.
- Design Concept Development- Creating aesthetically pleasing and market-appropriate design concepts tailored to the target demographic.
- Furniture and Decor Selection- Choosing and arranging furniture, accessories, and decor to enhance the overall appeal of the property.
- Staging- Executing the physical setup of the property, arranging furniture and decor in a way that highlights the property's strengths.
- Collaboration with Real Estate Agents\Property Developers - Working closely with real estate agents to align styling choices with market trends and buyer expectations.
- Client Consultation- Strong interpersonal and communication skills to understand client preferences, budget constraints, and overall goals for the property presentation.
- Project Management- Overseeing the logistics of furniture delivery, setup, and removal after the property is sold.
- Photography Coordination- Collaborating with photographers to capture high-quality images that showcase the styled property effectively
- Problem-Solving- Quick and effective problem-solving skills to address challenges that may arise during the property styling process.
Training & Digital Content Manager
Thomson Reuters
10.2011 - 06.2022
- Experienced in managing Training & Digital eLearning for a software solutions company
- Proficient in evaluating and setting up and essential training requirements such as eLearning, manuals, website management to provide clients with the skills and knowledge required to meet their organisational goals
- Plan & develop the annual training schedule for both internal and external events\workshops
- Manage the training website (Arlo), curating engaging learning and eLearning content
- Spearhead projects as the lead manager, transitioning departmental teams from manual training management to a Learning Management System (LMS)
- Take charge as the lead project manager, collaborating with stakeholders such as product managers and facilitators to convert face-to-face learning content into digital eLearning formats
- Handle online payments, billing for paid training events, workshops & subscription renewals
- Coordinate all training logistics, including bookings and venue management
- Generate and provide data analysis reports to stakeholders across various departments (Project Office, Sales, Operations, Client Services, Accounts, and Finance) on training statistics
- Manage events and workshops for industry leaders (booking venue, marketing, content, manage website, bookings and payments)
- Organise training materials & manuals, ensuring accessibility and relevance
- Maintain and manage training records, client attendance, and feedback
Gaming Systems Assurance Officer
TABCORP
06.2002 - 07.2003
- Completed testing within a Unix OS environment, utilsing an Oracle database
- Performed Games testing & Hyperlink systems
- User Acceptance Testing (UAT), Unit & Regression (incl. White box) testing was conducted for 'new' games
- Maintained and updated testing scripts
- Analysed specifications for new games and system
- Acquired an understanding of protocols, including the conversion of Hex to Decimal
- Communication packets analysed between Gaming Machine (GM) and Site Controller (SC) using required protocals
- SQL used for data querying
- Prepared test summaries for review
- Followed gaming standards were per the National Standards
- Conducted standalone tests using the Prosim test tool
- Reported Faults and bugs using internal software, 'Tracker'
- Produced final test result documentation and test summaries
- Facilitated strong communication channels to liaise with overseas and local software providers, team leaders and team members
- Gained expertise in gaming hardware, gaming chips and motherboard.
Testing / Help desk
BASS SOFTWARE
01.2001
- Testing & Support performed on a client\server, Windows based environment supported by Oracle to maintain the database
- Tested & Supported: Products, Production, and Financial modules
- Integration \ Regression testing
- UAT and Unit testing
- Analysis of Functional Specification
- Test scripts prepared
- Solid documentation of testing results
- An in house developed software “Service” used to track/record bug details
- Obtained an understanding of automated tools
- Strong MS Office skills– Excel, Word, Outlook etc
- Testing within a Windows NT environment
- Understanding of SDLC
- Understanding of financial and TCF business practises
- SQL skills to investigate problems
- Technical communication required with programmers & documentation department
- Strong communication and professionalism to liaise with clients
- Communication with the help desk team
- Introduction to Crystal report writing
- Basic understanding of Oracle (1hr x 6 weeks)
- Team player
- Assisted other departments (documentation & help desk)
- Strong personal & professional skills
- Motivated and an ‘easy-going’ character.
Testing Analyst
ACCESS TESTING
01.2006 - 01.2008
- Analysing Functional Specification received from client
- Creating test scripts based on the identified requirements
- Updating test scripts and uploading test scripts onto the server
- Conducting User Acceptance Testing (UAT)
- Executing exploratory testing to identify potential issues
- Performing regression testing to ensure system stability
- Conducting unit testing on specific components
- Introducing integration testing processes
- Reporting any failed testing outcomes into the internal tracker
- Ongoing test script development to adapt to evolving requirements
- Developing strong communication skills for effective meeting management
- Establishing and maintaining communication channels with clients.
Education
Bachelor of Business Computing - Information Technology
Victoria University
Melbourne, VIC12.1998
Associate Diploma of Business (Micro Computing)
Victoria University
Melbourne, VIC1995
Advanced Certificate in Information Technology
Victoria University
Melbourne, VIC1994
Skills
- Proficient in Microsoft Office
- Project Management
- Client relations
- Strategic planning
- Strong communication & written skills
- Attention to detail
Certification
- "Project Management Fundamentals" - AIM (Australian Institute of Management) (2014)
- "Certificate IV in Bookkeeping" -NMIT (2011)
- "Self-assertion & confidence in women"- CAE Business Education Centre (2001)
- "Certificate in Bookkeeping"- CAE Business Education Centre (1999)
- “Certificate III in Business – Self Paced Learning in Customer Service” - Asset Training Services Pty Ltd (1999)
Languages
Albanian
Native or Bilingual
Turkish
Native or Bilingual
Extracurricular Activities & Interest
Training & fitness
Timeline
Founder and Head of Luxe Interior Property Styling
LUXE Interior Property Styling
12.2017 - Current
Training & Digital Content Manager
Thomson Reuters
10.2011 - 06.2022
Testing Analyst
ACCESS TESTING
01.2006 - 01.2008
Gaming Systems Assurance Officer
TABCORP
06.2002 - 07.2003
Testing / Help desk
BASS SOFTWARE
01.2001
Bachelor of Business Computing - Information Technology
Victoria University
Associate Diploma of Business (Micro Computing)
Victoria University
Advanced Certificate in Information Technology
Victoria University
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