Bernadeth Declase

• Managed multiple calendars for partners, heads of departments and senior executives across the business. Been responsible for setting up internal meetings, liaised with clients, stakeholders and setting up external meetings

• Organized and prepared for board meetings

• Booked extensive domestic and international travel, assisted with detailed planning of business trips and managed all logistics of the itinerary

• Supported the IR team with roadshow planning and logistics

• Edited/formated PPT presentations, drafted investor letters, invites and agendas for meetings

• Been in charge of the investor engagement calendar, planed, organized and managed the main investor events

• Created reports, updated new client data, contacts, and meeting notes in Salesforce

• Assisted with research and extracting information from Preqin, Inframation etc.

• Assisted with planning and summarizing the team’s annual estimate budget

• Expense reconciliation and invoice processing

• Worked on various projects and building relationships with key departments across the business

• Acted as main point of contact for all visiting clients

• Managed the meeting room booking system, created reports, liaise with PA's and relevant departments to ensure smooth running of front office operations

• Assisted with preparing training plans for new joiners, helped to integrate and fully trained new team members

• Worked with IR team and provide assistance with running of investor days, board meetings and larger client events

• Produced reports for senior team members: dry cleaning record, call log, facilities log, handovers

• Worked as a standalone receptionist: managed all incoming calls, welcomed clients to the conference rooms, acted as the main point of contact for all visitors
• Managed meeting rooms: set up refreshments, offered IT assistance (connect VC, dial-in calls, put up presentations), ordered and set up business lunches
• Managed meeting room booking system (Condeco)
• Ordered office supplies: monitored and ordered stationary, food items and refreshments, placed weekly orders, received and distribute items on each floor
• Supported facilities manager: recorded and reported all facilities related issues, liaised with contractors, booked in appointments, followed up on building related issues

• Meeting and greeting guest in a friendly and professional manner
• Assisted guests with any inquiries following 5* star customer service standards
• Managed the check-in, check-out and rooming process following Leading Hotels of the World standards
• Participated in the daily handover meeting, familiarized with the daily figures, occupancy, VIP guests, functions and events to ensure smooth operation on shift
• Liaised with relevant departments, provided solutions to resolve guest complaints, recorded preferences and ensured exceptional customer service at all times
• Operated internal systems: Opera, HotSOS, Goconcierge
• Handled payments from credit and debit cards, cash float and foreign currency
• Prepared invoices, make allowances and adjustments, apply discounts and package benefits, run night audit on night shifts
• General administration duties: answered emails and incoming phone calls, printed registration cards, scanned documents, monitored stationary stock
• Wrote and updated reports (VIP and complaints report) and internal documents (Morning brief)

• Meeting and greeting all visitors in a friendly and professional manner
• Assisted with check-in and check-out procedure
• Worked in the lobby, answered guest inquiries in polite and helpful manner.
• Provided ''English language and culture'' training for staff and help to develop their intercultural competences.