Bernadette Albazouni
Merrylands,Australia
Summary
Analytical professional with experience in audit, data analysis and regulatory environments across both private and public sectors. Currently an Experienced Analyst at Deloitte, supporting audit engagements through financial analysis, risk identification and stakeholder reporting. Previously worked at Services Australia applying government legislation and policy to complex customer cases. Skilled in analysing large datasets, identifying risks and communicating insights to support informed decision-making. Holds a Bachelor of Business (Accounting) and is pursuing the Chartered Accountant program.
Overview
8
8
years of professional experience
Work History
Experienced Analyst (Audit & Assurance)
Deloitte
Parramatta
07.2023 - Current
- Analyse financial and operational data to assess compliance with regulatory and internal control requirements
- Conducted detailed testing of transactions and supporting documentation, identifying discrepancies and risks to enhance compliance
- Prepare audit workpapers and reports summarising findings and recommendations
- Collaborated with team members and senior stakeholders to resolve issues, improving reporting accuracy and stakeholder confidence
- Use analytical tools and Excel to review large datasets and identify patterns or anomalies
- Supported delivery of audit engagements within strict deadlines, ensuring adherence to high quality standards in reporting
- Work across clients in industries including technology, agriculture and construction
Service Officer APS3
Services Australia (Federal Government)
Parramatta
04.2021 - 08.2023
- Applied legislation, policies and procedures to assess eligibility and provide accurate advice
- Investigated customer cases and resolved issues by analysing information and documentation, ensuring timely and accurate resolutions
- Assisted customers in navigating complex enquiries regarding government programs and entitlements, enhancing their understanding and access
- Maintained detailed records to uphold compliance with government standards, contributing to accountability and transparency
- Delivered high-quality service in a fast-paced environment while managing competing priorities
Customer Service Officer (Christmas Casual)
The Hamper Emporium
Sydney
11.2022 - 12.2022
- Boosted customer satisfaction by resolving inquiries efficiently, leading to increased repeat business.
- Streamlined customer interactions, enhancing first-contact resolution by proactively addressing issues.
- Provided accurate recommendations and support through comprehensive product knowledge.
- Managed courier coordination and utilised various business portals for precise order processing.
Team Member
McDonald's
Sydney
03.2021 - 04.2022
- Provided customer service across multiple stations, enhancing order accuracy.
- Completed tasks accurately under pressure to help meet team objectives and production targets.
- Organized and maintained clean work areas to ensure compliance with safety standards and support operational efficiency.
Picker, Packer and Stock Management
Mobile Mart
Sydney
09.2019 - 01.2021
- Achieved accurate order fulfillment by picking and packing items according to customer specifications
- Coordinated stock handling to streamline warehouse operations and minimize errors
- Organized inventory through systematic labeling, storage, and stock management
Volunteer
Hilltop Public School
Sydney
07.2018 - 07.2018
- Facilitated literacy and numeracy learning activities for children, promoting skill development and academic growth
- Cultivated positive learning environment through effective communication and active engagement with students
- Streamlined administrative tasks, enhancing filing and record-keeping processes to improve school staff efficiency
Education
Professional Qualification - Australia
Chartered Accountant Australia and New Zealand
Australia11-2023
Bachelor of Business - Accounting
Western Sydney University
Sydney11-2023
Skills
- Audit procedures
- Financial analysis, trend analysis and research
- Regulatory compliance and risk assessment
- Account reconciliation
- Process improvement
- Data processing and reporting
- Stakeholder engagement, team collaboration and conflict resolution
- Strong analytical and problem solving skills
- Attention to detail
- Records management
- Microsoft Office Suite and business systems
References
Available upon request.
Timeline
Experienced Analyst (Audit & Assurance)
Deloitte
07.2023 - Current
Customer Service Officer (Christmas Casual)
The Hamper Emporium
11.2022 - 12.2022
Service Officer APS3
Services Australia (Federal Government)
04.2021 - 08.2023
Team Member
McDonald's
03.2021 - 04.2022
Picker, Packer and Stock Management
Mobile Mart
09.2019 - 01.2021
Volunteer
Hilltop Public School
07.2018 - 07.2018
Professional Qualification - Australia
Chartered Accountant Australia and New Zealand
Bachelor of Business - Accounting
Western Sydney University