Bernadette Brillantes
36 McGuiness Drive Leeming,WA
Summary
Motivated, driven, passionate, and experienced Customer Service Assistant with expertise in Customer Service Support, Retail, Business, Data Entry, Marketing, and Research. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving. Solid team member with an outgoing, positive demeanor, and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to the company's success. Proficient in monitoring security and serving diverse customer needs. Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Casual Sales Assistant
Southern Cross Pty. Ltd. DFO Perth
01.2022 - 11.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeting customers and offering friendly and efficient service to customers.
- Stocking and restocking merchandise as needed.
- Helping shoppers find what they need.
- Answering customer inquiries and related products and items.
- Liaising with managers as needed.
- Cleaning the store as needed.
- Receiving product deliveries.
- Inventory management and achieving KPIs
Residential Logistics Support Officer
Veolia
05.2024 - 06.2024
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Identified and resolved discrepancies and errors in customer accounts.
CASUAL CUSTOMER REPRESENTATIVE
BP Australia
07.2021 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
TEAM MEMBER
Coles Supermarket Australia
11.2016 - 03.2018
- Continuously checked products for quality assurance according to strict guidelines.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Resolved issues quickly to maintain productivity goals.
CONSOLE OPERATOR/CUSTOMER SERVICE REPRESENTATIVE
Caltex Star Mart Australia
02.2016 - 09.2016
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CHECKOUT OPERATOR
Coles Supermarket Australia
10.2015 - 02.2016
MARKETING MANAGER
Image Business Marketing Summit
08.2006 - 08.2015
ADMIN/FINANCE OFFICER
Fortune System Corporation
05.2000 - 05.2006
OPERATIONS MANAGER
Vidmax Home Entertainment
07.1997 - 03.2000
STORE MANAGER
Planet Video
05.1997 - 05.1998
Education
Business Operations
North Metropolitan TAFE
Perth, WesternBachelor of Science - Psychology
Rizal Technological University
North Metropolitan TAFE
Perth, WASkills
- Flexible and Adaptable
- Attention to Detail
- Teamwork and Collaboration
- Microsoft applications proficiency
- Communication and Interpersonal Skills
- Database Management
- Managing service-level agreements
- Data entry proficiency
- Customer service and assistance
- Problem-solving skills
- Word processing
- Document control
Accomplishments
- Customer Service
- Administrative Skills
- Marketing and Public Relations Skills
- Managerial/Supervisory Skills
- Sales Skills
Timeline
Residential Logistics Support Officer
Veolia
05.2024 - 06.2024
Casual Sales Assistant
Southern Cross Pty. Ltd. DFO Perth
01.2022 - 11.2023
CASUAL CUSTOMER REPRESENTATIVE
BP Australia
07.2021 - 10.2022
TEAM MEMBER
Coles Supermarket Australia
11.2016 - 03.2018
CONSOLE OPERATOR/CUSTOMER SERVICE REPRESENTATIVE
Caltex Star Mart Australia
02.2016 - 09.2016
CHECKOUT OPERATOR
Coles Supermarket Australia
10.2015 - 02.2016
MARKETING MANAGER
Image Business Marketing Summit
08.2006 - 08.2015
ADMIN/FINANCE OFFICER
Fortune System Corporation
05.2000 - 05.2006
OPERATIONS MANAGER
Vidmax Home Entertainment
07.1997 - 03.2000
STORE MANAGER
Planet Video
05.1997 - 05.1998
Business Operations
North Metropolitan TAFE
Bachelor of Science - Psychology
Rizal Technological University
North Metropolitan TAFE
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