Summary
Overview
Work History
Education
Skills
Certification
Additionalreferences
Activities
References
References
Timeline
Generic

Bernadette Butler

CHITTAWAY BAY,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Good communication skills.

Overview

36
36
years of professional experience
1
1
Certification

Work History

SCHADS HOME Companion Career (casual)

RIGHT AT HOME
Central Coast, NSW
04.2024 - Current
  • Accompanied clients on outings.
  • Prepared meals.
  • Assisted with light housekeeping duties including laundry, vacuuming, dusting, and tidying up living spaces,Mopping, Window Cleaning, Bathrooms, Ironing.
  • Transported clients to medical appointments and social engagements and shopping.
  • Provided companionship to elderly clients in their homes or facilities.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Followed safe transferring techniques to transport residents.
  • Built strong and trusting rapport with clients and loved ones.
  • Provided companionship to reduce loneliness and isolation of elderly individuals.
  • Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.

DAY CLEANER

Ventia
CENTRAL COAST
01.2024 - Current
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
  • Responded to emergency cleaning requests to meet client expectations
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries
  • Performed daily dusting, leather and wood surface polishing and wall washing
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves
  • Transported trash and hazardous waste to appropriate disposal area
  • Emptied wastebaskets to transport trash and waste to proper disposal areas
  • Created inventory checklists and stocked housekeeping carts
  • Collected trash from floors within hallways, bathrooms, and work areas
  • Restocked supplies, replacing toiletries, liners, and soaps
  • Maintained safety protocols through safe handling of equipment and chemicals
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area
  • Replenished supply of hand soap, paper towels and other consumables
  • Mixed water and detergents in containers to prepare chemical cleaning solutions
  • Sanitized frequented areas and equipment using approved supplies
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
  • Vacuumed, buffed, and waxed parquetry, resilient and safety floors without causing disruptions to Tafes, Schools and Agencies Business
  • Handled, mixed, and stored chemical cleaners in compliance with safety requirements and standard operating procedures
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks
  • Kept business entrances clean, tidy, and professional in appearance
  • Followed company uniform, performance, and security policies with every job
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters, and mirrors
  • Cleared leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises
  • Monitored building security and safety by locking doors or avoiding hazards
  • Mixed water and detergents or acids to prepare cleaning solutions
  • Stripped, sealed, and polished floors
  • Dusted furniture, machines, or equipment
  • Requisitioned supplies or equipment for cleaning and maintenance duties
  • Polished windows, glass partitions or mirrors using sponges or squeegees
  • Serviced, cleaned, and restocked restrooms
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures
  • Cleaned building floors by sweeping, mopping, or vacuuming
  • Moved furniture, equipment or supplies manually or with hand trucks.

AREA MANAGER OF CLEANING STAFF FOR CENTRAL COAST

VENTIA (formerly Broadspectrum)
CENTRAL COAST
06.2020 - 01.2024
  • Responsible for cleaning of Government Schools, TAFE, Government Agencies
  • Organizing rosters, Preparation of wages, Covid Deep Cleaning, Vacation cleaning and general cleaning
  • Trainer
  • Supervised 101 employees to ensure optimal productivity
  • Promoted positive customer service experiences by promptly resolving conflicts
  • Reported accidents, injuries, and damages to company
  • Mediated conflicts between employees and facilitated effective resolutions to disputes
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Provided leadership, insight and mentoring to newly hired employees
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Identified needs of customers promptly and efficiently
  • Recognized by management for providing exceptional customer service
  • Understood and followed oral and written directions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Assisted with customer requests and answered questions to improve satisfaction
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Answered many calls per shift to assist with customer questions and concerns
  • Planned and completed group projects, working smoothly with others.

DAY CLEANER

Broadspectrum
CENTRAL COAST
03.2020 - 08.2020
  • Auditor, Full-time temporary
  • Sanitized frequented areas and equipment using approved supplies
  • Responded to emergency cleaning requests to meet client expectations
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area
  • Transported trash and hazardous waste to appropriate disposal area
  • Maintained safety protocols through safe handling of equipment and chemicals
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.

IN FIELD TECHNICIAN

LANIER (Australia) Pty Ltd
North Ryde
09.2004 - 02.2020
  • In field Technician liaising with customers
  • Photocopier and Printer repair
  • Prioritizing calls and scheduling appointments
  • Printer and Copier Assembly
  • Stock take and replenishment of spare parts
  • Arranging new stock
  • Production copiers Tech 2010-2014.

FACILITIES OFFICER

MONITOR BUSINESS MACHINES
05.2003 - 09.2004
  • Facilities Officer at A.C.U and Sydney University
  • Training of Staff
  • Arranging and prioritizing cash pickups with Security Co
  • Dealing with Customer and student complaints
  • Networking skills
  • Data Entry.

SERVICE CONTROLLER

MINOLTA BUSINESS MACHINES
01.1995 - 01.2003
  • Service Controller
  • Technician infield
  • Printers, Copiers, and Fax
  • Refurbishing Copiers and Fax.

TRAINEE ASSISTANT NURSE

CHATSWOOD COMMUNITY NURSING HOME
01.1994 - 01.1995
  • Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds
  • Supported individuals' desires for dignity by compassionately assisting with personal hygiene
  • Supported daily living activities by serving meals, feeding, ambulating, and turning over and positioning patients
  • Supplied, collected, and emptied patient bedpans on frequent basis
  • Turned and repositioned bedridden patients to prevent bedsores
  • Answered patient call signals and signal lights to determine patients' needs
  • Provided physical support to assist patients with bathing, dressing and toileting.

SERVICE CONTROLLER

LANIER AUSTRALIA PTY LTD
01.1991 - 01.1994
  • Repairing fax machines in the field.

TRAINEE ASSISTANT NURSE

PHILIP HOUSE NURSING HOME, WAVERLEY
01.1988 - 01.1991
  • Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds
  • Supported individuals' desires for dignity by compassionately assisting with personal hygiene
  • Supported daily living activities by serving meals, feeding, ambulating, and turning over and positioning patients
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Supplied, collected, and emptied patient bedpans on frequent basis
  • Turned and repositioned bedridden patients to prevent bedsores
  • Collected specimens from patients for laboratory testing purposes
  • Answered patient call signals and signal lights to determine patients' needs
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables
  • Provided physical support to assist patients with bathing, dressing and toileting.

Education

High School Diploma -

ST PARTICKS GIRLS HIGH SCHOOL SYDNEY
11.1988

Skills

  • Staff Supervision
  • Performance monitoring
  • Customer Relations
  • Team Training
  • Employee Development
  • Management
  • Customer Relationship Management
  • Task Delegation
  • Quality Assurance
  • Workload prioritization
  • Client Relations
  • Job Tracking
  • Scheduling and Planning
  • Chemical Handling
  • Staff Scheduling
  • Cleaning practices
  • Washing windows
  • Payroll Administration
  • Performance Improvements
  • Health and safety compliance
  • Document Control
  • Vacuuming and sweeping
  • Mopping and buffing floors
  • Cleaning and sanitation
  • Staff Training and Development
  • Quality Assurance Controls
  • Training and mentoring
  • Payroll understanding
  • Customer service-focused
  • Compassionate client care
  • Time Management
  • Relationship Building
  • COVID-19 Safety Policies
  • First aid and safety
  • Multitasking and Organization
  • Client Transportation
  • PPE Usage
  • Compassionate communication
  • Elderly Care
  • Housekeeping
  • Dementia Care

Certification

  • WORKING WITH CHILDREN, WWC1574158E, 05/02/2028
  • AUSTRALIAN DRIVERS LICENCE, 4018 EW, 12/02/2027
  • WHITE CARD CPCCWHS1001, CGI1779899SEQO1, 04/11/2022
  • RED CROSS FIRST AID, HLTAID010 Provide basic emergency life support, HLTAID011 Provide first aid, AUSTRALIA WIDE FIRST AID HLTAID009 Provide cardiopulmonary resuscitation, 03/07/2024
  • POLICE CHECK, True, 01/29/2024, 916913, LTXVQ
  • NDIS SUBMISSION, 03/02/2024
  • ONLINE DRIVING RECORD, 12/02/2027

Additionalreferences

References available upon request.

Activities

gardening and Fishing

References

PtyCovidTafes
  • Mario Sciacca, Fuji Xerox, 0432480380
  • PKonicaannel, Konica Minolta Business Machines, 0403101482
    • Sattlerhonda Sattler, Ventia Supervisor, 0411327365
  • Natalie McDonald, Principal Erina Heights Public School, 0421200660 (Customer)
  • Craig Roberts, Manager of a large Government site (written Referee) (Customer)

References

References available upon request.

Timeline

SCHADS HOME Companion Career (casual)

RIGHT AT HOME
04.2024 - Current

DAY CLEANER

Ventia
01.2024 - Current

AREA MANAGER OF CLEANING STAFF FOR CENTRAL COAST

VENTIA (formerly Broadspectrum)
06.2020 - 01.2024

DAY CLEANER

Broadspectrum
03.2020 - 08.2020

IN FIELD TECHNICIAN

LANIER (Australia) Pty Ltd
09.2004 - 02.2020

FACILITIES OFFICER

MONITOR BUSINESS MACHINES
05.2003 - 09.2004

SERVICE CONTROLLER

MINOLTA BUSINESS MACHINES
01.1995 - 01.2003

TRAINEE ASSISTANT NURSE

CHATSWOOD COMMUNITY NURSING HOME
01.1994 - 01.1995

SERVICE CONTROLLER

LANIER AUSTRALIA PTY LTD
01.1991 - 01.1994

TRAINEE ASSISTANT NURSE

PHILIP HOUSE NURSING HOME, WAVERLEY
01.1988 - 01.1991

High School Diploma -

ST PARTICKS GIRLS HIGH SCHOOL SYDNEY

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Bernadette Butler