Bernadette Denney
Kinglake
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager
McDonalds
Wallan, Victoria
10.2022 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisting with up to 20 customer feedback emails on a day to day basics
Cleaner
Graychon
06.2021 - 03.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaning up to 5 domestic homes a day throughout the Melbourne region.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Barista
Airport Retail Enterprises
07.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Skills
- Customer service
- Staff management
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Goals and performance
- Flexible schedule
- Conflict de-escalation
- Staff hiring and retention
- Employee performance evaluation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 or more staff members.
- Liaison with HR and senior management.
- Documented and resolved medical emergencies which led to consistent safety conversations with all employees.
Certification
- First Aid Certification
- Victorian Driver's License
- Basic Fire extinguisher training
Timeline
Department Manager
McDonalds
10.2022 - Current
Barista
Airport Retail Enterprises
07.2021 - 10.2021
Cleaner
Graychon
06.2021 - 03.2022
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