BERNADETTE GOTCH
Sydney,NSW
Summary
Accomplished executive leader with a proven track record of driving strategic change, operational efficiency, and financial sustainability across healthcare and global service industries. A dynamic and values-driven professional with expertise in business transformation, commercial and contractual management, and stakeholder engagement. Adept at aligning strategic objectives to drive business growth, enhance customer experience, and optimise operational performance. Passionate about fostering high-performing teams, leveraging innovative solutions, and delivering sustainable business improvements.
Energetic and visionary leader with strong track record of driving organizational success and fostering innovation. Possesses deep understanding of strategic planning and financial management, paired with advanced skills in team leadership and business development. Dedicated to achieving impactful results and guiding companies towards sustainable growth.
Overview
10
10
years of professional experience
Work History
Chief Executive Officer
KINCARE HEALTH
04.2023 - 03.2025
- Achieved a financial turnaround from an EBITDA deficit of -$13M to a profitable position of $4.5M over 18 months
- Designed and implemented an innovative, customer-centric model of care, integrating clinical oversight and customer choice
- Established a robust Clinical Risk and Compliance framework, aligning with the Aged Care Quality and Safety Commission
- Delivered an operational metric dashboard to ensure real time access to the changing environment
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organisation.
- Established foundational processes for business operations by executing a centralised operating model
Chief Operating Officer
KINCARE HEALTH
03.2020 - 04.2023
- Spearheaded a company-wide operational restructure, driving efficiencies and streamlining service delivery
- Successfully implemented a workforce development initiative, improving staff engagement and career progression
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Promoted a positive corporate culture by implementing employee engagement programs that recognised achievement and fostered collaboration among teams.
Executive Director, Service Delivery
RURAL DOCTORS NETWORK
10.2018 - 12.2019
- Launched 'Rural Health Pro,' a digital platform connecting health practitioners across rural NSW
- Streamlined operations, reducing resource requirements by 10% within six months
- Secured new funding streams exceeding $3.5M within six months
General Manager, Customer Operations
THE NRMA
07.2017 - 09.2018
- Led the redesign of the centralized Service Contact Centre, improving efficiency and integrating business growth initiatives
- Improved customer experience, achieving an NPS score of 80+
- Secured a $2M revenue increase through successful government project negotiations
General Manager, Assistance Services
INTERNATIONAL SOS
01.2015 - 07.2017
- Led commercial acquisition efforts, securing significant government and private contracts
- Improved staff retention, reducing attrition by 30% over 18 months
- Reorganized recruitment and induction processes, enhancing workforce engagement and productivity
Education
Graduate -
Australian Institute of Company Directors
01.2023
Leadership in an Exponentially Changing World -
MIT Sloan School of Management
01.2021
Global Financial Markets - High Distinction
Yale University
01.2017
Leading in Turbulent Times -
Harvard Business School
01.2015
Financial Acumen -
Harvard Business School
01.2013
Graduate Certificate of Critical Care Nursing -
Australian Catholic University
01.1998
Bachelor of Nursing -
University of Technology Sydney
01.1996
Skills
- Executive Leadership
- Business Strategy
- P&L Management
- Service Delivery
- Medical Excellence
- Crisis Management
- Operational Execution
- Change Management
- Commercial & Contractual Negotiations
- Stakeholder Engagement
- Team Development
- Regulatory Compliance
- Growth & Turnaround Strategy
- Operational leadership
- Organisational leadership
- Executive leadership
- Risk management
Early Career Summary
- Regional Head of Assistance, International SOS, 2014 - 2015
- Director of Nursing – Australasia, International SOS, 2012 - 2014
- Executive Manager, Clinical Products, BNM Group, 2010 - 2012
- Supply Chain Manager, International SOS, 2009 - 2010
- Medical Retrieval Aviation Nurse, International SOS, 1998 - 2015
- Various Nursing & Leadership Roles, St. Vincent’s Hospital Sydney, 1996 - 2006
Honours And Recognition
- Finalist, Leader of the Year, Future of Ageing Awards Australia, 2024
- Winner, Excellence in Business Innovation, KinCare, ACCPA, 2024
- CEO Monthly, Health Care COO of the Year (Australia), 2022
- Australasian Manager of the Year, International SOS, 2014
- Recipient, Michael White Award in Medical Excellence, International SOS, 2013
- Harvard Executive Education Scholarship, 2013 & 2015
Media And Publications
- LASA: COVID-19 Impacts, 2021, https://youtu.be/vp-i9WjREK4, YouTube
- Emergency Response: Cyclone PAM – Vanuatu, https://www.youtube.com/watch?v=0HRHtU5gIOA, YouTube
- CEO Review, 2022, https://www.ceo-review.com/issues/c-suite-awards-2022/15/, Publication
- Rural & Remote Health Journal, https://www.rrh.org.au/journal/article/5633, Publication
Hobbies and Interests
- Skiing
- Snowboarding
- Scuba Diving (Advanced Open Water Certified)
- Sailing
Value Offered
Authentic Leadership & Collaboration, Strategic & Operational Excellence, Business Growth & Improvement
Languages
English
Native or Bilingual
Timeline
Chief Executive Officer
KINCARE HEALTH
04.2023 - 03.2025
Chief Operating Officer
KINCARE HEALTH
03.2020 - 04.2023
Executive Director, Service Delivery
RURAL DOCTORS NETWORK
10.2018 - 12.2019
General Manager, Customer Operations
THE NRMA
07.2017 - 09.2018
General Manager, Assistance Services
INTERNATIONAL SOS
01.2015 - 07.2017
Leadership in an Exponentially Changing World -
MIT Sloan School of Management
Global Financial Markets - High Distinction
Yale University
Leading in Turbulent Times -
Harvard Business School
Graduate Certificate of Critical Care Nursing -
Australian Catholic University
Bachelor of Nursing -
University of Technology Sydney
Graduate -
Australian Institute of Company Directors
Financial Acumen -
Harvard Business School
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