Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadett-Marie Jarrouje

Melbourne,VIC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

2
2
years of professional experience

Work History

Cafe Manager

Forza Barbers
06.2023 - 12.2023
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as cash register counting, and supply ordering.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.

Barista

Robert Trubiani (Gateway Yarra Valley)
03.2023 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Sales Associate

Sketchers
12.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Excellent customer service.
  • Achieving super sales and maintaining store target.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Solved customer challenges by offering relevant products and services.

Gloria Jeans Drive Thru & Cafe

Gloria Jeans
12.2021 - 06.2022
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
  • Multitasking at an extremely fast pace and busy environment with ease.
  • Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
  • Outstanding customer service.

Education

High School Diploma -

Narre Warren South P-12 College
Narre Warren South, VIC
12.2020

Skills

  • Customer Engagement
  • Time management
  • Shows initiative
  • Stock control
  • Excellent customer service
  • Extremely reliable & efficient
  • Works smoothly under pressure
  • Teamwork orientated
  • Barista skills
  • Cash handling
  • Menu Pricing and Writing
  • Honest hardworking & trustworthy

Timeline

Cafe Manager

Forza Barbers
06.2023 - 12.2023

Barista

Robert Trubiani (Gateway Yarra Valley)
03.2023 - 06.2023

Sales Associate

Sketchers
12.2022 - 05.2023

Gloria Jeans Drive Thru & Cafe

Gloria Jeans
12.2021 - 06.2022

High School Diploma -

Narre Warren South P-12 College

Similar Profiles

CREATE PROFILE
Bernadett-Marie Jarrouje