Bernadette Lawrence
Molesworth,TAS
Summary
Caring Canine groomer assistant. Excelled in bathing and drying. Whilst keeping myself and the dog in the most comfortable caring environment.
Also grooming dogs under supervision of the business owner. Clipping nails and showing a more junior staff member how to groom and wash and dry the dogs.
Extensive cleaning of the premises on a daily basis and all through out the day.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Canine Care Technician
Little Red Hen Grooming Co.
New Norfolk, Tas
09.2023 - 10.2023
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Delivered excellent service to pet owners to drive repeat business.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Prepared and reviewed records and consent forms.
- Monitored canines for signs of illness or injury, and reported any changes to supervisor immediately.
- Provided daily care for a variety of canines, including feeding, grooming and exercising.
Electrical Sales Representative
IPD
Hobart, Tas
01.2009 - 11.2010
- Developed relationships with customers by providing excellent customer service.
- Coordinated delivery schedules with logistics team to meet customer requirements.
- Researched new technologies, trends and products in the electrical industry.
- Created marketing campaigns to promote sales of electrical items within assigned territory.
- Attended trade shows and conventions to network with current and prospective customers.
- Conducted regular follow-up calls with customers after purchase of products.
- Negotiated with suppliers for the best prices on electrical components.
- Identified potential new markets or applications for existing products.
- Provided technical advice and support to customers on electrical products.
- Assessed customer needs to determine appropriate solutions based on their requirements.
- Worked closely with vendors and suppliers to secure favorable terms for purchasing materials or equipment.
- Prepared quotes, proposals and presentations for potential clients.
- Resolved customer complaints in a timely manner by determining root cause and taking corrective action.
- Promoted electrical products with strong upselling and cross-selling abilities.
- Handled sales paperwork with organized approach for managing contracts, sales orders and payments.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
Delivery Driver/Sales Assistant
Repco
Hobart, Tas
05.2002 - 06.2006
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Kept accurate logs of all deliveries and trips.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported mechanical problems encountered with vehicles to dispatch.
- Reported delays and accidents to stations using telephones or two-way radios.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Fostered relationships with customers to expand customer base and retain business.
- Built and maintained relationships with peers and upper management to drive team success.
- Replenished merchandise on shelves as needed throughout the day.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
Orange Packer
loxton oranges
Loxton, South Aus
06.2000 - 09.2000
- Keep work area clean and organized at all times.
- Operate equipment such as wrapping machines, conveyor belts, scales and packaging machines safely and efficiently.
- Inspect oranges for defects or signs of spoilage before packing them.
- Ensure that all safety protocols are followed while packing oranges.
- Collaborate with co-workers to complete tasks quickly and efficiently.
- Monitor production process to ensure quality standards are met.
- Adhere strictly to company policies related to health, safety and quality control standards.
- Communicate effectively with supervisors about job progress and any issues encountered during the day.
- Pack oranges into containers according to size, weight and type of material required.
- Assembled cartons, crates and containers to prepare for shipping.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
Education
High School Diploma -
New Norfolk High School
New Norfolk, TAS12-1991
Skills
- Customer Service Abilities
- Interpersonal Relations
- Animal Restraint
- Nail Trimming
- Animal Handling
- Patient Bathing
Affiliations
- Spent 2 years building my own house
- single mum of 3 young children
- animal management
- acreage management
- fencing
Certification
TasTasTas
- certified Canine Hydrotherapist
About me
- single mum of 3 young children
- enjoy working on my property looking after my animals
- built my own house
- renovated 7 properties
References
References available upon request.
Timeline
Canine Care Technician
Little Red Hen Grooming Co.
09.2023 - 10.2023
Electrical Sales Representative
IPD
01.2009 - 11.2010
Delivery Driver/Sales Assistant
Repco
05.2002 - 06.2006
Orange Packer
loxton oranges
06.2000 - 09.2000
High School Diploma -
New Norfolk High School
TasTasTas
- certified Canine Hydrotherapist
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