Bernadette Mueller
Tweed Heads,NSW
Summary
I am a resourceful Medical Secretary maintaining smooth office operations and patient flows. I have a detail-oriented approach to organizing files, scheduling appointments and assisting patients. I communicate positively with physicians, office staff and patients and am always willing to go the extra mile to complete tasks. Entering information quickly and accurately is an important part of my role and as a highly-motivated employee with desire to take on new challenges I look forward to the opportunity to upskill in the medical industry. My strong adaptability to mastering new skills as a Medical Transcriber will fill the position where focus and dedication are highly sought.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Myhealth
Coolangatta , QLD
10.2022 - Current
- I Provide a high level of communication with patients and clients.
- Developed and maintained a confidential and effective level of communication between clinicians and relevant authorities.
- Schedule patient appointments, verifying accuracy of appointment times with providers.
- Collate as directed by Clinicians, relevant reference materials required for clinical correspondence
- Answer incoming calls, responding to inquiries from patients and other medical offices.
- Assist with filing of medical records and documents, maintaining accurate electronic files.
- Provide support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Schedule and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Apply knowledge of medical terminology and insurance processes to support office administration productivity.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Deliver high-quality administrative and customer service to sustain patient and work flows.
- Archive correspondence in suitable databases.
- Data management, email and fax management and bookings.
- Maintain confidentiality and discretion at its highest level.
Medical Receptionist
Healthwise Medical Centre
Tweed Heads, NSW
12.2020 - 10.2022
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Some College (No Degree) - Legal Services
TAFE NSW
Granville, NSWSome College (No Degree) - Biblical Hebrew
Israel Institute of Biblical Studies
Global Skills
- Records Maintenance
- Appointment Setting
- Inpatient Care
- Patient Relations
- Front Desk Operations
Languages
Hebrew
Limited
Accomplishments
- Drafted a Christian testimonial currently in editorial stage.
Timeline
Medical Receptionist
Myhealth
10.2022 - Current
Medical Receptionist
Healthwise Medical Centre
12.2020 - 10.2022
Some College (No Degree) - Legal Services
TAFE NSW
Some College (No Degree) - Biblical Hebrew
Israel Institute of Biblical Studies
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