Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Bernadette Palfi

Bernadette Palfi

Executive Assistant
Sydney,NSW

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication, problem solving and organisational skills.

Overview

7
7
years of professional experience

Work History

Executive Assistant

Crichton & Co Legal
03.2022 - 06.2023
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Coordinated appointments with medical professionals.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated events and worked on ad hoc projects.
  • Facilitated training and onboarding for incoming office staff.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Attended Court hearings and depositions to take notes and document proceedings.
  • Prepared for Court hearings by organizing and summarizing documents, preparing exhibits, and reviewing evidence.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared legal briefs, notes in chambers, and Court appearances.
  • Organized documents to manage paper and electronic filing systems of clients with accuracy in a punctual manner.
  • Conducted legal research, compiled and organised evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications including reviewing, editing and proofreading litigation for proper grammar, spelling and punctuation.
  • Handled confidential and sensitive information with discretion and tact.

Executive Housekeeper

Private Ultra High Net Worth Residence
04.2019 - 08.2021


  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain 5-star service efficiently.
  • Maintained excellent relationship with senior staff while merging lines of communication to achieve timely execution of cleaning duties.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease, and confidentiality.
  • Self-motivated, with a strong sense of personal responsibility, willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Streamlined weekly cleaning schedule for 3 employees.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Cleaning Business

Self Employed Services
01.2017 - 04.2019
  • I sucssefully ran a busy 25+ home roster over a fortnightly basis. I met all of my clients needs, requests with attention to detail and outstanding feedback.
  • End of lease and builders cleans, bond back guarantee.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.


Retail Store Manager

Alannah Hill
11.2016 - 01.2017
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed point of sale opening and closing procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Certificate 3 in Legal Services And Administraion

Australian College of Commerce and Management
Online
03.2023

Paralegal

Paralegal Certified
Centre For Paralegal Studies
05.2022

Skills

  • Maintain Filing Systems
  • Travel Arrangement Coordination
  • Problem Resolution
  • Administration Management
  • Confidentiality and Discretion
  • Administrative Support Specialist
  • Executive Support
  • Proofreading
  • Schedule Planning
  • Household Management
  • Legal Administrative Support
  • Records Management Databases
  • Accounting

Timeline

Executive Assistant

Crichton & Co Legal
03.2022 - 06.2023

Executive Housekeeper

Private Ultra High Net Worth Residence
04.2019 - 08.2021

Cleaning Business

Self Employed Services
01.2017 - 04.2019

Retail Store Manager

Alannah Hill
11.2016 - 01.2017

Certificate 3 in Legal Services And Administraion

Australian College of Commerce and Management

Paralegal

Paralegal Certified

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Bernadette PalfiExecutive Assistant