Bernadette Peniata
Summary
Passionate about delivering great Customer Service. I am a motivated individual who can work in a busy environment and produce high standards of work. I am an excellent team member who can build good working relationships with colleagues. I am flexible, reliable and possess excellent time keeping skills.
Overview
14
14
years of professional experience
Work History
Bapcor Logistics Services
Tullermarine
05.2023 - Current
- My time with Bapcor Tullermarine, I was assigned in the GTP department decanting Products into tubs which are numbered 1, 2, 4 and 8, they then are placed onto the conveyer and go through to picking stations which are then picked and sorted into boxes
- I picked dangerous goods there we call this cage the Aerosoles cage
- I've used an RF to receive and sort products onto pallets
- I've enjoyed my time at Bapcor
Healthcare Assistant
Sprott Village Retirement
Karori
07.2019 - 08.2020
- What I really enjoyed about my role as a healthcare Assistant/caregiver was being able to really get to know the residents and their families
- When I’m doing my routine’s I stop for a while with each resident and chat with them about what they did when they were younger and how things were in their youth, you get a much better understanding of what’s important to them and their individual care needs that way, than you would if working in a busy general hospital environment
- This role has taught me Patience, working under pressure and to be Compassionate
Customer Consultant
Spark
Lower Hutt
08.2015 - 01.2016
- During my time with Spark I learnt to interact with many people
- I was responsible for greeting customers and helping them look for items they required
- I was the first face they saw as they entered the store and my favourite part was building rapport with them
- My main role was a Customer Consultant where I needed to share my expertise and knowledge
- This role also involved answering phone calls and talking to customers regarding the company’s products and services
- I learnt to use my knowledge as a Customer Consultant to handle difficult customers, to be comfortable working under pressure and to make sure our customers had a good experience
Waitressing
Inter-Continental Hotel
11.2015 - 11.2015
- Waitressing, Cleaning
Assisting customers
Cruise Expedition
11.2015 - 11.2015
- Assisting customers and providing information as required
Call Centre Operator
My Sky Call Centre
06.2015 - 06.2015
- Taking calls and booking in shows/fights for customers
Waitress
Windy Hills Restaurant and Café
Newlands
02.2011 - 11.2012
- Whilst at secondary school I was employed by Windy Hills Restaurant and Café
- My responsibilities were to make sure the café was clean at all times, customers were greeted as soon they walked through the door, and their orders were taken in a timely manner
- My main role was waitressing, but I also performed kitchen hand and cleaning duties
- The skills I developed while working in this role include; customer service, cash handling and time management
Education
Contact Centre training - call waiting times, call volumes, identifying customer queries, computer navigation, customer service, protocols and administration
Capital Training
11.2019
Certificate in Tourism and Travel - core skills, Level 3/Certificate in Travel: Level 3, Amadeus Computer Reservation System
New Zealand School of Tourism
12.2015
Secondary Education - Business Administration Certificate, Mibiz Business Certificate, National Certificate of Achievement: Level 2
Naenae College
12.2013
National Certificate of Education Achievement - Level 1
Newlands College
12.2011
Skills
- Customer service
- Professionalism
- Empathy
- Oral communication
- Written communication
- Rapport building
- Bilingual
- Flexibility
- Adaptability
- Teamwork
- Independence
- Computer literacy
- Microsoft Office Suite
- Database management
Hobbies and Interests
Sport is very important to me; volleyball is a main sport I enjoy. I’ve travelled to Palmerston North for Regionals and Nationals competitions in 2012 also 2013 representing Naenae College. The volleyball team I am playing with now includes a variety of ages, so I have learnt to relate to and communicate well with people of different ages. I have also learnt how to work as a team and make decisions as a group.
Timeline
Bapcor Logistics Services
05.2023 - Current
Healthcare Assistant
Sprott Village Retirement
07.2019 - 08.2020
Waitressing
Inter-Continental Hotel
11.2015 - 11.2015
Assisting customers
Cruise Expedition
11.2015 - 11.2015
Customer Consultant
Spark
08.2015 - 01.2016
Call Centre Operator
My Sky Call Centre
06.2015 - 06.2015
Waitress
Windy Hills Restaurant and Café
02.2011 - 11.2012
Contact Centre training - call waiting times, call volumes, identifying customer queries, computer navigation, customer service, protocols and administration
Capital Training
Certificate in Tourism and Travel - core skills, Level 3/Certificate in Travel: Level 3, Amadeus Computer Reservation System
New Zealand School of Tourism
Secondary Education - Business Administration Certificate, Mibiz Business Certificate, National Certificate of Achievement: Level 2
Naenae College
National Certificate of Education Achievement - Level 1
Newlands College