Bernadette Rogers
SydneyGreenslopes,QLD
Summary
Friendly Registration Clerk and Office Manager with a proven track record at Easy Auto 123, adept in Pentana Solutions Auto Reg, ERA Power and maintaining effective records. Strong communication skills and administrative organization to enhance team efficiency and manage over 250 vehicle transactions monthly. Excelled in building interpersonal relationships and streamlining processes for optimal operational flow. Adept at working effectively unsupervised or as part of a team and quickly mastering new skills.
Overview
43
43
years of professional experience
Work History
Registration Clerk and Office Manager
Easy Auto 123 (Part of Eagers Automotove)
Hendra, Queensland
11.2021 - Current
- Delivering an average of 250 vehicles per month using Pentana Solutions Auto Reg, I acquired and in stocked vehicles from private owners, commercial dealerships, and other dealerships, registered vehicles, canceled registrations, transferred vehicles to their new owners, extended registrations, surrendered interstate plates and processed PPQ both as new business and from trade-ins.
- As part of my Registration Clerk role, using Auto Reg I created many new CRNs for both individuals and companies. I interact with customers as part of this process.
- Every day, I completed the TMR banking paperwork for our Accounts Department at Head Office.
- Every day I also completed the EFTPOS, Cheque and Cash banking excel sheet and paperwork for head office and deposited the bank bag to the bank.
- I have also been responsible for the mail, collecting and sorting. From this mail I check registration renewals for renewal in the case of a corporate drive car or cancellation in the case of a car still on site for sale.
- In addition, I take care of all the Toll Notices from Linkt and Interstate Toll Fines. I investigate whether the Toll in question was for a sold car, a test drive, a loan vehicle or a company drive car and transfer or pay accordingly.
- I take care of any Fines or infringements for speeding, mobile phone use, incorrect seatbelt wearing or parking offences, finding the responsible driver and transferring the fine either on line or by Statuatory Declaration.
- I am also responsible for posting/sending parcels, parts and other packages to customers or other dealerships.
- I take care of all credit card transactions, keeping a record of their receipts to enter into our Credit Card program at the end of each month, to make sure everything balances.
- I do all the office stationery ordering and keep a record of office supplies.
- I order our uniforms and maintain a record of who has what.
- At morning meetings, I keep the sales and finance teams up to date with any TMR changes.
- I have introduced some slight changes to the deal pack checklist to assist the sales staff in having everything required.
- I answer the phone and direct the customers to the appropriate extension if I am unable to help them with their inquiry.
- I provide a home-cooked breakfast/morning tea once a month to unite the admin, sales, service, and detail sections, at which time monthly awards are presented and staff are recognized.
- I have a current CPR and First Aid Certificate and am one of the first aid officers here at Easy Auto 123.
Teacher
Brisbane Catholic Education
Alexandra Hills, Queensland
01.1982 - 11.2021
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Supervised after school activities such as clubs or sports teams.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Organized parent conferences throughout the year to discuss student progress.
- Actively sought out opportunities for collaboration with other teachers within the district.
- Whilst these skills do not directly appply to my current role, they have provided me with good communication and problem solving skills that I believe are useful in any workplace.
Education
Education, Literature And History
Queensland University
St Lucia Brisbane11-1985
Skills
- Proficient in Pentana Solutions Auto Reg and ERA Power
- Efficient with Word and Excell
- Maintaining documents and records
- Registration documents
- Data Record Keeping
- Proficient in Verbal and Written Communication
- Building Client Relationships
- Simultaneous Task Handling and prioritization
- Supportive Team Contributor
- Administrative Organization
- Punctual and dedicated work ethic
Affiliations
- In my spare time, I love to spend time with family and friends. In particular I love the beach - or water of any kind really! I love to cook, sew, garden, read and knit! There is not really enough hours in the day to fit in all the things I love to do! I love all animals and currently have two rescue kittens!
References
References available upon request.
Timeline
Registration Clerk and Office Manager
Easy Auto 123 (Part of Eagers Automotove)
11.2021 - Current
Teacher
Brisbane Catholic Education
01.1982 - 11.2021
Education, Literature And History
Queensland University
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