Bernadette Swan

• Managed daily office operations for a leading automotive service provider.
• Coordinated communications between staff and clients to improve service delivery efficiency.
• Implemented scheduling systems to optimize appointments for automotive services.
• Trained new employees on office procedures and customer service standards to ensure seamless integration.
• Maintained accurate records of customer interactions and transactions in software systems.
• Developed filing systems to organize documents and improve information retrieval.
• Managed office inventory and placed new supply orders.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries promptly, fostering positive relationships with clients.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Coded and entered daily invoices with in-house accounting software.

• First person to greet clients, either by phone or in person
• Helped customers with their enquiries and directed them to the correct person when unable to assist.
• Processed customer payments.
• Provided detailed quotes for various job requests to ensure accurate pricing.
• Coordinated jobs for the fitters and confirmed that all materials/parts were available for timely completion.
• Time management of jobs

Managed diverse elements of marketing and communications to support regional initiatives.

I was responsible for the local marketing of the 4 stores, which included liaising with media partners in television, radio & newspapers. Projects that I worked on included McHappy Day and the Cane 2 Coral Marathon, as well as any other local competitions/advertisements that we ran.

Facilitated communication with stores across a wide area to ensure alignment on marketing efforts.

Coordinated various additional tasks to support team objectives and enhance marketing campaigns.

• Weekly reconciliation of reports
• Management of uniform supplies
• Supervised ordering and distribution of marketing merchandise to support promotional efforts.

In this role I supported the Office Manager in the day-to-day running of the Airshow

Performed typing for various office documents to ensure accurate communication

• Managed filing systems to maintain organized and accessible records
• Filing
• Processed account payments accurately and on time
• Organizing exhibitors, volunteers & pilots with various requests to ensure the smooth running of the Airshow

• I had various roles while I worked at the National Australia Bank, these included
• Assisted customers with inquiries and managed account activities to enhance customer satisfaction.
• Supervised 10 staff members, addressing questions and reconciling daily reports while coordinating annual leave and training new staff.
• Ensured compliance with policies and procedures for branch operations.
• Operations Coordinator

Telling Supervisor

Proof Operator