Bernadette Young

• Experienced and Safety focused Trade Assistant with a strong background supporting shutdowns and maintenance projects across mining and maintain high safety standards in confined space and high risk environments.
• Skilled in tool handling, material construction and confined space standby.
• Assisted skilled tradespeople in various tasks, ensuring timely project completion.
• Adhered to safety protocols and procedures to maintain a secure work environment.
• Conducted routine inspections of tools and equipment, ensuring proper maintenance for maximum efficiency and longevity.
• Organized tools and materials, enhancing efficiency for on-site operations.

Key Skills & Competencies

Trade Assistance ( Boilermaker, Fitters & Paint Blasters )

Encapsulation setting up equipment

Confined Space Standby ( Rev Frame, Dragline Tub )

Tool Handling & Material Coordination

Firewatch & Spotting

Communication via Two-Way Radios

Strong Teamwork & Interpersonal Skills

Working at Heights, Standard 11, Confined Space

• Visited building sites, businesses…etc for daily runs of up to 7 hours per day.
• I achieved an average of 30-40 stops per day.
• I organised the morning prep work for 7 food vans daily.
• Delivered fast and friendly customer service daily.
• Worked in shop to cover staff shortages and to meet customer demand.
• Organised the purchase and delivery of food for delivery vans.

• Managed & processed all online sales through EBay & business website.
• Sourced and created listings for all online products.
• Managed all pricing structures and fees.
• Managed ‘Pick & Pack’ orders.
• Manage & organised all freight to be utilised for processing orders.
• Sourced and contacted new prospective suppliers.
• Liaised with suppliers for products and special bulk buy rates.
• Responded to phone calls, emails and online enquiries.
• Processed all phone and front counter sales.
• I was Responsible for ordering and maintaining stock levels in Warehouse.
• Generated daily and weekly business reports.
• Consistently achieved monthly targets.
• Increased sales from $35K per month to $750K per month.
• Instrumental in increasing orders from 20 per day to over 200 per day.
• EOM Invoices, scanned & uploaded to Auto Entry
• Published Invoices from Auto Entry to Xero.
• Filed invoices in chronological order.
• Collated invoices to EOM statements.
• Delivered staff training.
• I was the purchasing officer for 3 complete business divisions.
• Was responsible for special customer orders and pricing.
• Oversaw the operation of the warehouse daily.
• Assisted in the showroom when needed.

• Responded to phone calls, emails and shop enquiries.
• Delivered front counter customer sales and service.
• Ordering of all stock & parts.
• Pricing and checking of all incoming stock.
• Daily takings reconciliation.
• Banking and posting.
• Preparation of monthly statements to be paid.
• Preparing invoices for workshop repairs.
• Preparing invoices for sale of Caravans.
• Use of Xero accounting program.
• Reconciling all accounts with Xero.
• Controlling freight of goods.
• Use of Dealer Logic & virtual yard.
• Creating contracts for sale of Vans.
• Inputting Information into dealer & virtual for caravans to be sold.
• Consignment listings.
• Manage gas & safety certificates for sale of vans.
• Establish and complete new insurance (CIL) & warranty contracts (NWC) for sale of caravans.
• Vehicle registrations and transfer and issuing registration plates.
• Update website, Trader Ads, Gumtree Listings.
• General Cleaning and organisation of all office, showroom and storeroom.
• Performed stock takes.
• Assisted in all aspects of business when required.

• Designed and built mobile hot spud and Coffee trailer.
• Worked nights, weekends, private functions, events…etc.
• Delivered friendly and efficient customer service.
• Performed all food preparation.
• Overall running of small business.
• Food handling supervisor.

• Overall management of bakery.
• Customer service.
• Making coffee, sandwiches, rolls.
• Taking phone calls.
• Cash Handling – Eftpos.
• Overseeing other staff members.
• End of day reconciliations.

• Checked arrivals, departures and re-bookings in advance during peak season.
• Receipt payments using RMS as well as cash, EFTPOS and credit card transactions for stock in shop.
• Manage expenditure in accordance with budget for the park throughout the financial year.
• Maintained stock control.
• Ensured the caravan park was run with a strong customer focus as part of an overall business culture.
• Liaised with customers in an appropriate manner in all situations when dealing with a broad spectrum of people and maintaining a calm and professional approach to all areas of my duties.
• Ensured that telephone and reception service for the caravan park was maintained outside of office hours.
• Responded to and assisted with emergency calls 24 hrs per day.
• Was personally focused on accommodation unit servicing and presentation.
• Purchased materials…etc in accordance with Gold Coast’s purchasing procedures and within the approved annual budget.
• Provided leadership to staff and ensured that all customer requests were noted and resolved as matters of urgency.
• Assisted with co-ordination of accommodation cleaners including laundry operations.
• Ensured that patrons adhered to policies, rules and regulations.
• Dealt with all correspondence including email, faxes…etc.
• Developed budgets and financial reports as required.
• Responsible for payroll operations of caravan park.
• Responsible for making superannuation contributions for employees.

• For the past 8 years, I was an Assistant Manager to my family’s business operating a Council Leased Caravan Park at Noosaville. I applied the same attributes as I did with the Jacobs Well Caravan Park to affectively assistant with management to run the Noosa River Caravan Park.

• Serve customers, backing up reception, answering phones, forwarding messages
• Respond to emails
• Letter writing using Word
• Updating spreadsheets with daily stock reports
• Maintain supplies for shop by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt, stocking items etc