Bernadette Janede Gomes
Dubbo,Nsw
Summary
Proven leader at LVANT MECCA PTY LTD, adept in staff management and customer satisfaction, enhanced workplace safety, and streamlined cash handling, boosting financial accuracy. Skillfully trained teams, fostering a customer-oriented environment, and excelled in multitasking under pressure, ensuring top-notch service standards.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
LVANT MECCA PTY LTD
12.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Cafe Barista
Regional Enterprise Development Institute LTD
05.2023 - 05.2024
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Education
Certificate III In Individual Support - Ageing/Disability
Australian Community And Management College
Gosford, NSW04.2024
BBA - Business
Mirpur Ideal College
Dhaka01.2017
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Document Management
- Cash handling expertise
Hobbies
Playing Games
Gardening
Playing with Pet Cat
Watching Movies
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working
Availability
Availability will be provided on request.
References
- Ben Hyde
- Supervisor, Mcdonald's Dubbo
- Dubbo,NSW 2830,
- 0403384758 (ben_hyde1984@hotmail.com)
- Sunil Bhandari
- Dubbo Council
- Dubbo NSW 2830,
- 0488029958 (Sk_bhandari@hotmail.com)
Timeline
Cafe Barista
Regional Enterprise Development Institute LTD
05.2023 - 05.2024
Shift Supervisor
LVANT MECCA PTY LTD
12.2017 - Current
Certificate III In Individual Support - Ageing/Disability
Australian Community And Management College
BBA - Business
Mirpur Ideal College
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