A strong focus on continuous improvement and risk assessment. Proven expertise in root-cause analysis and documentation management, driving successful customer complaint investigations. Recognized for attention to detail and teamwork, ensuring compliance with quality standards and enhancing product safety.
Assisted in maintaining site HACCP and other risk assessment systems.
Reviewed, updated and maintained site Quality Systems.
• Quality Management system requirements quality/ food safety requirements and GSFI requirements.
Completed technical response deadlines efficiently for customer queries and regulatory demands.
•-Document Controller Support for Site by generating and maintaining quality and
department procedures to enable structured training and adherence to relevant standards
• Set up of products in relation to finished goods; raw materials. COA template creations
• Support in set up of raw material risk assessments and food fraud assessments
• Intelex & SAP Quality Superuser
• Customer Complaint investigations and final report writing.
• Updating all complaint portals for key customers.
• Participate in internal and external audits as required.
• Recipe Controller NPI set ups /amendments back up.
• Loftware Labelling set ups/ amendments
• Monthly complaints Regional Reporting
• Key Customer Monthly/Quarterly Reports
• Analyzed trends in non-conformance and customer complaints.
• Quality testing and positive release of raw materials and Finished goods. Testing included Analytical Chemistry, organoleptic testing, quantitative and qualitative testing.
• Create Certificate of Analysis for finished goods
• Coordinate / take samples for external testing eg microbiolical.
• Investigate nonconforming products and preformed root cause analysis
• Calibration of Lab equipment
• Internal Audits
Internal Audits
HACCP refresher
Risk Assessment