BERNADINE LOUISE MANTIQUILLA
Victoria,Australia
Summary
Highly skilled and results-oriented Business Analyst and Project Manager with over 10 years of experience in analyzing workflow processes of software application solutions and optimizing business processes. Proficient in project management tools and concepts in both waterfall and agile environment setup. Detail-oriented and critical thinker in software design solutions, particularly in third-party due diligence workflow automation. Exceptionally organized in requirements elicitation, gathering, and documentation, with expertise in effectively communicating project scope and requirements to the appropriate stakeholders. Demonstrates a high level of curiosity and problem-solving abilities when designing workflow solutions to meet the unique business needs of clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Solutions Delivery Consultant
Ethixbase UK Limited
01.2025 - Current
- Manage multiple client migration projects from across multiple regions
- Manage resourcing of team with the help of manager/director of the Solutions Delivery team
- Help smoothen process of migration project deliveries gathering by recommending best approach to migrate data and documenting in Statement of Work, creating a template for migration requirements and deployment/go-live plans
- Conduct Kick-off calls with client to start the project.
- Conduct weekly project update calls with client and provide project reports to serve as documentation of all progress made.
- Properly raise issues internally to the right team/department and escalate whenever necessary
- Determine risks and issues, escalate as necessary and provide win-win solutions for both client and Ethixbase
- Manage internal and external stakeholder expectations and relationships
- Review the signed SOW and detail requirements to create a more well-documented approach and close all the gaps before implementation of the project.
- Provide proper handover to the Client Success Team and Support team when nearing project closure.
- Provide detailed analysis through workflow diagrams, project requirement documentation (via Confluence), and create any new functional ideas or document platform gaps to Product team regarding any issues found during project implementation.
- Conduct requirement walkthroughs to internal development team
- Create and conduct proper configurations to be made for the project implementation.
- Created proper documentation template on how to document configurations made on the platform tool.
- Created process documents on how migration from one platform to another will be performed, based on ideas and agreements from Product Team and IT Team.
- Helped create ideas (more than 10 new functional requirements) to Product team on how improve the platform
Senior Solutions Delivery Consultant
Ethixbase 360 Pte. Ltd.
11.2022 - 12.2024
- Managed multiple client migration projects from across multiple regions
- Managed resourcing of team with the help of manager/director of the Solutions Delivery team
- Helped smoothen process of migration project deliveries gathering by recommending best approach to migrate data and documenting in Statement of Work, creating a template for migration requirements and deployment/go-live plans
- Conducted Kick-off calls with client to start the project.
- Conducted weekly project update calls with client and provide project reports to serve as documentation of all progress made.
- Properly raised issues internally to the right team/department and escalate whenever necessary
- Determined risks and issues, escalate as necessary and provide win-win solutions for both client and Ethixbase
- Managed internal and external stakeholder expectations and relationships
- Reviewed the signed SOW and detail requirements to create a more well-documented approach and close all the gaps before implementation of the project.
- Provided proper handover to the Client Success Team and Support team when nearing project closure.
- Provided detailed analysis through workflow diagrams, project requirement documentation (via Confluence), and create any new functional ideas or document platform gaps to Product team regarding any issues found during project implementation.
- Conducted requirement walkthroughs to internal development team
- Created and conducted proper configurations to be made for the project implementation.
- Created proper documentation template on how to document configurations made on the platform tool.
- Created process documents on how migration from one platform to another will be performed, based on ideas and agreements from Product Team and IT Team.
- Helped create ideas (more than 10 new functional requirements) to Product team on how improve the platform
Business Analyst and Project Manager for Ethixbase 360
EMAPTA Philippines, Inc.
03.2016 - 11.2022
- Elicited and gathered client requirements to create an automation of their third-party due diligence workflow.
- Created Statement of Work (SOW) and Change Request documents for client approval that contained high-level scope of the requirements, staff estimates (staff days) and project cost using bottom-up estimating technique and then verifying these estimates with the project team.
- Created process diagrams to provide technical workflows using Lucidchart or JIRA, so that internal and external stakeholders can visually understand the automation process that will be implemented for clients.
- Created mock-ups to help further visualize the UI design changes and the navigation of the pages of the platform.
- Documented approved requirements and convert these into stories in Confluence using business analysis principles and AGILE methodologies by ensuring that functional and non-functional requirements are established, and acceptance criteria are indicated so that requirements are measurable and testable.
- Conducted and facilitated requirement walkthroughs with the project team, specifically with software developers and Quality Assurance analysts, and ensured that story points are finalized by the project team.
- Create project timelines and establish milestones so that the project team has a clear view of development due dates, UAT due dates and release due dates.
- Communicated realistic project timelines and milestones with clients and provide project status of each client project being handled to internal stakeholders (e.g., directors and senior executives) via JIRA.
- Prioritized stories of multiple approved projects, based on client-communicated milestones and resource capacity, and participate in sprint planning and retrospective meetings with various project teams.
- Managed the project deliverables by clarifying any requirement gaps with the project team, assessing system bugs reported by the QA analyst and prioritizing bugs, scope creeps and Change Requests to meet project milestones.
- Created configuration or handover documentation and conduct Support team training so they are aware and knowledgeable on how to support client users during go-live/deployment of new projects.
- Created deployment plan/checklist and facilitate/lead deployment plan meetings and go-live process with the project team to ensure project deliverables are met, based on client’s expectations.
- Conduct knowledge-transfer, coaching and product training, as a subject matter expert, to new hires and to internal stakeholders and provide clear documentation of internal process and product knowledge in Confluence.
- Pioneered the end-to-end SDLC process of almost 90% of the Professional Services – related projects using Waterfall methodology in the early years with the company and then shifted to agile scrum methodology.
- Initiated project review sessions with the project team to evaluate on a high-level whether end-to-end workflows and requirements are satisfied.
- Recommended different configuration solutions, based on requirement gaps between client’s expectations and the product’s current capabilities, by providing simple mock-ups and detailed specifications of requirements to help the project team visualize implementation of the project.
- Improved the process of deployment and go-live by initiating formal handover documentations and user training to Support team, creating deployment checklists and project timelines that can be easily understood by clients and the project team and supervising the transition and communication of important milestones to the right stakeholders of the project.
- Provided consultation and knowledge in the initiation of a Requirements Gathering Template and Project Requirements Toolkit to minimize process gaps during the duration of a project.
- Improved the process of documenting and communicating change logs to different stakeholders for every client project by providing clear understanding of the change requests, priorities, status, and new target due dates.
Business Analyst
Willis Towers Watson
06.2013 - 03.2016
- Managed the end-to-end implementation of the Dependent Review System (DRS) for US-based Clients.
- Communicated with Project Managers in the U.S. to gather client requirements and translate those requirements into functional specifications for development team's use.
- Configured client-specific requirements using Microsoft SQL to meet client's requirements, based on well-documented specifications.
- Communicated and consolidated user feedback and assess for change requests to determine project timeline changes.
- Documented the system's standard procedures, implementation checklists and standard test plans so that implementations of succeeding clients are better managed and meet project's objectives.
- Tracked deployment process with development team and conduct knowledge transfer training to system administrators
- Investigated and analyzed production issues related to the system implementation and recommended optimal solutions.
- Designed, documented, implemented and tracked system enhancements by gathering requirements and lessons learned from historical data, previous projects, and end-user feedback so that succeeding client projects can be implemented efficiently.
- Created KPI reports, using Microsoft SQL queries, for the Project Manager that will be presented to clients in response to the implemented projects.
- Improved process documentations to meet ISO 9001 Standards of the health and benefits team by helping to update process workflows based on current circumstance.
- Createded series of SQL queries to efficiently fill out metrics in reports for every project implementation of clients.
- Improved the documentation of standard procedures, implementation checklists and test plans, which led to more efficient and smooth coordination of configurations and deployment of projects.
Junior Consultant (Business Analyst)
Indra Philippines
04.2012 - 05.2013
- Managed change request process through requirements elicitation and gathering, documentation of specifications for client approval, direct communication with client and development team, creation of test cases, conducting final QA testing and deployment verification and tracking.
- Revised the water bill computation template to align with change requests and annual tariff changes and use it as a tool in testing and evaluating acceptance criteria.
- Performed UAT (User Acceptance Testing) of implemented change requests to the client (external stakeholders) to ensure client’s expectations are met.
- Communicated and translated stakeholder's UAT feedback into functional specifications for development team's use.
- Utilized Microsoft SQL to access data for client inquiries, investigate and validate production support issues and perform final QA testing of change requests.
- Documented and report bugs found by performing root-cause analysis and providing possible recommendations and prevention mechanisms with the project manager’s approval.
- Trained end users (meter readers) on the functional specifications and how to navigate through the equipment (meter reading system), based on recent change requests.
- Initiated the creation of a process manual that detailed business processes and Change Request procedures.
- Improved formal reporting of system bugs found after go-live by initiating the use of root-cause analysis of bugs found using cause-and-effect/ fishbone diagram, which helped in providing clarity of documentation.
Education
Bachelor of Science - Industrial Management Engineering Minor in IT
12.2011
Website: https://www.dlsu.edu.ph
Skills
- Proficient in JIRA and Confluence
- Proficient in Agile and Waterfall approaches
- Requirements analysis
- Business requirements analysis
- Analytical thinking
- Strategic problem resolution
- Agile project management
- Professional writing skills
- Comprehensive requirements assessment
Certification
- Project Management Professional (PMP) Certified (Credential ID: 3300394)
Training
- PMP Exam Prep Seminar – via Joseph Phillips from Instructing.com, LLC and Udemy (online course) - Formal Online Training on project management. Learned about the 10 knowledge areas, process groups and basic principles of Agile (Agile Manifesto and Principles).
- Scrum Master Certification Training – ethiXbase via APEX Global Learning - Formal Training on understanding the Agile Scrum Framework and defining the roles and responsibilities of a Professional Scrum Master. Learned an in-depth knowledge about the Agile Methodology to attain better quality of project deliverables and achieve higher customer satisfaction.
- Certified Business Analysis Professional Training – ethiXbase via APEX Global Learning - Formal training on Business Analysis and learned about how to successfully handle and provide a better system approach to requirements management. Learned about better requirements elicitation techniques, stakeholder collaboration, requirements life cycle management, strategy analysis, requirements analysis and design definition and solution evaluation.
- Communications Assertiveness Training – Willis Towers Watson via Guthrie-Jensen Consultants, Inc. - Strengthened English communication skills by speaking and writing effectively and confidently.
Timeline
Senior Solutions Delivery Consultant - Ethixbase UK Limited
01.2025 - Current
Senior Solutions Delivery Consultant - Ethixbase 360 Pte. Ltd.
11.2022 - 12.2024
Business Analyst and Project Manager for Ethixbase 360 - EMAPTA Philippines, Inc.
03.2016 - 11.2022
Business Analyst - Willis Towers Watson
06.2013 - 03.2016
Junior Consultant (Business Analyst) - Indra Philippines
04.2012 - 05.2013
De La Salle University - Bachelor of Science, Industrial Management Engineering Minor in IT
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