BERNARD HONORE

Corporate Concierge Executive in commercial buildings.
> Provide a friendly and engaging welcoming experience to the Companies’ clients in a commercial building.
> Liaise and assist Customer Experience team with building activations for a smooth experience.
> Liaise and assist the Head Concierge, Building management, Security and Facilities team with basic operational duties.
> Liaise with leasing agents with their clients’ experience.
> Understand how facilo client registration system works.
> Understand how the various company internal site Apps work.
> Assist the tenants’ experience with building facilities.
> Assist tenants with their boardroom booking and basic audio-visual.

• Provided safe mobility support to help patients move around personal spaces.
• Assisted the family member with dressing guidance, grooming, meal preparation, and medication reminders.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.

• Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
• Assisted guests with variety of services and local attraction information.
• Manage front office administration
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Property Improvements
• Project management & maintenance of small apartments complexes up to ten units
• Marketing, plus negotiations with clients & suppliers
• Manage & oversee contractors
• Costing, stock control & ordering materials
• On site management of OH&S compliance practices
• Business administration & Xero computerised bookkeeping.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

• Daily overall operational management of the business
• Oversee front of house & kitchen activities, including health & safety
• Staff management, recruitment & training
• Menu planning & costing
• Conduct weekly management meetings with business partner.