Bernard Walsh

• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Read and followed technical documentation to complete accurate repairs.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.

• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Negotiated with distributors to find quality products and best prices.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

In charge of approx 140 patrolman and 25 internal staff.

My priority's were maintaining reliable road service to members who were broken down, and keeping staff happy. I was asked by the insurance company to join their team and become a supervisor and learn how to assess vehicle damage.