Summary
Overview
Work History
Education
Skills
Community Interests
Hobbies
Timeline
Generic

Bernard John Lee

Melbourne

Summary

Enthusiastic and experienced tour guide with a passion for creating unforgettable travel experiences. Possessing excellent knowledge of Melbourne's rich historical background, diverse food laneways, and vibrant street art scene. Highly organized and skilled in public speaking, ensuring seamless coordination and engaging presentations. Recognized as a skilled storyteller, loved by guests for the ability to artfully weave captivating narratives and historical anecdotes into entertaining monologues.

Overview

25
25
years of professional experience

Work History

Tour Guide

Hit The Road Tours
06.2024 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Checked tour vehicles for cleanliness, safety and functionality.

General Manager

Centric Facilities Management
01.2022 - 07.2024
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analysed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

General Manager | Consultant

Hartrim
01.2000 - Current
  • Assist small to medium private businesses to increase their viability, growth, profit and potential by mentoring owner/directors in proper business practices
  • Mentoring business owners to control expenditure, debt and staff to grow their business into sustainable and profitable business for years to come
  • Motivated business owners through educational steps in their business allowing them more time to work on their business, not in their business
  • This resulted in increased sales, production and profit allowing these businesses to increase their capital expenditure and grow their business
  • Clients included tradesmen, restauranter, self employed contractors, property developers, educators & start up companies
  • Introduced new systems of organisation to streamline company changes
  • Designed new projects with timelines, budgets and scope of work plans

Business Manager

Spicer Thoroughbreds Pty. Ltd.
02.2015 - 02.2020
  • Manage daily operations of business including clients, debtors, creditors, staff, P+L, budgets, reports, operations, industry compliance and sales
  • Grew and developed business from twelve horses under management with turnover of $1.20m and one staff member to business in 2019 with 70 x horses under management with turnover exceeding $5.00m
  • Vertical integration of systems, increase in governance and industry compliance has saved overhead costs significantly allowing business to grow with addition of only 2 x full time and 1 x part time staff in this period with increase in EBIT of 37% in 5 years
  • Substantially increased Company’s public profile through targeting high net worth individuals, racetrack success and managing media and social media releases ensuring increased company profile to one of the top five racehorse syndicators' in Australia.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Mitigated business risks by working closely with staff members and assessing performance
  • Communicated with customers and vendors positively with particular attention to problem resolution
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams

Education

High School Diploma -

Deer Park Secondary Collage
Melbourne, VIC

Skills

  • Excellent communication skills
  • Presentation skills
  • Public speaking
  • Local history
  • Creative problem solving
  • Time management skills
  • Safety consciousness
  • Humour and wit
  • Historical research
  • Effective storytelling
  • Group management
  • Strong leadership

Community Interests

  • Whitten Foundation – Charity supporter & collector
  • Mirabel Foundation – Charity event organizer & collector
  • Deer Park FC – Former President & current Member
  • NMFC – Member
  • MRC – Member
  • MVRC - Member

Hobbies


Local History

Food

Sport

Family

International Culture

Timeline

Tour Guide

Hit The Road Tours
06.2024 - Current

General Manager

Centric Facilities Management
01.2022 - 07.2024

Business Manager

Spicer Thoroughbreds Pty. Ltd.
02.2015 - 02.2020

General Manager | Consultant

Hartrim
01.2000 - Current

High School Diploma -

Deer Park Secondary Collage

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Bernard John Lee