Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bernice Dei Rossi

Kawana,QLD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

42
42
years of professional experience

Work History

Administrative Assistant

Chris Warren Homes Pty Ltd
07.2018 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Draft and send purchase orders to suppliers and trades for each build .
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Retail Sales Assistant

Ultimate Flooring Xtra
06.2014 - 06.2018
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Logged reports, expenses, receipts, and sales in company database.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Retail Sales Assistant

Concept Tiles
02.2008 - 05.2014
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
  • Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Laboratory Technician

Carbon Consulting International
04.1986 - 06.1993
  • Enhanced laboratory efficiency by implementing new testing procedures and protocols.
  • Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.
  • Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
  • Performed complex analyses using various instrumentation, delivering reliable data for informed decisionmaking.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Trained new associates in laboratory procedures and standards.
  • Collected and performed analytical testing on in-process product.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.

Administrative Assistant

NORQEB
02.1982 - 03.1985
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Heatley Secondary College
Heatley, QLD
11.1980

Skills

  • Appointment Scheduling
  • Data Entry
  • Calendar Management
  • Information Security
  • Filing
  • Clerical Support
  • Research
  • Reception oversight
  • Office Administration
  • Purchase orders organization
  • Microsoft Office Suite
  • Paperwork drafting
  • Computer Proficiency
  • Microsoft Outlook
  • Microsoft Word
  • Spreadsheets
  • Multi-Line Phone Systems
  • Invoice Processing
  • Letter preparation

Accomplishments

    I served as a Medical Assistant in 9 Field Ambulance Army Reserve Unit in Townsville for 5 years and achieved the rank of Lance Corporal.


    During this time I participated in numerous army exercises as medical support either in the RAP or in the Medical Ward, working closely with Doctors and the patients.


    Our Medical Unit was first response team to support 1RAR Infantry Unit and put on standby, when the Falklands conflict started.


    As with all military positions, training was paramount and developing skills to work with and support your fellow army unit colleagues was essential.


    I also applied for Officer Cadet Training Unit to become a 2nd Lieutenant and passed all relevant testing but declined the final acceptance due to personal circumstances.

Timeline

Administrative Assistant

Chris Warren Homes Pty Ltd
07.2018 - Current

Retail Sales Assistant

Ultimate Flooring Xtra
06.2014 - 06.2018

Retail Sales Assistant

Concept Tiles
02.2008 - 05.2014

Laboratory Technician

Carbon Consulting International
04.1986 - 06.1993

Administrative Assistant

NORQEB
02.1982 - 03.1985

High School Diploma -

Heatley Secondary College

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Bernice Dei Rossi