Bernice Larbi
Perth,WA
Summary
Dedicated and highly motivated recent graduate of the Certificate III in Health Services Assistance (Acute Care) program, equipped with comprehensive knowledge of healthcare practices and patient care. Skilled in providing exceptional customer service, gained through prior experience in the hospitality industry. Committed to supporting nurses and healthcare professionals in delivering compassionate care while ensuring a positive and comfortable environment for patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bucking Bull
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensured to keep the working environment clean and safe for others and myself according to workplace policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Student Nurse
Educational Institution
01.2020 - 08.2022
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Worked alongside experienced nursing professionals to learn new procedures.
- Performed regular rounds to check on well-being of patients.
- Assessed care needs of patients and families utilizing nursing process.
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
- Built rapport with patients and members of patients' support systems.
- Observed patient behaviour and reported changes to nurse in charge for resolution.
- Participated in team meetings to discuss patient progress and plan for care.
Education
Certificate III - Assistant In Nursing
North Metropolitan TAFE
Midland, WA12.2023
Skills
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Report Generation
- Documentation
- Sales Closing
- Team Development
- Active Listening
- Order Processing
Certification
Certificate III in Health Services Assistant (Acute Care)- North Metropolitan TAFE 2023
Certificate II in Health Support Services - North Metropolitan TAFE 2023
ADDITIONAL INFORMATION
Covid - 19 Vaccinated
National Police Clearance
Hand hygiene Certificate
Working With Children Check
First Aid Certificate
REFERENCES
Rob Diggeden
Manager of BUCKING BULL Midland
EMAIL; rdiggede@bigpond.net.au
Tracey Newman
Tutor at NMTAFE Midland Campus
EMAIL; Tracey.Newman@nmtafe.wa.edu.au
Timeline
Customer Service Representative
Bucking Bull
06.2023 - Current
Student Nurse
Educational Institution
01.2020 - 08.2022
Certificate III - Assistant In Nursing
North Metropolitan TAFE
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