Bernice Shiyun Hu

Roles:

• Defined product visions and roadmaps in collaboration with senior stakeholders to deliver the Bank's collaboration strategy, and platform strategy.
• Represented the voice of bank-wide users and key stakeholders in Agile product development by prioritising the product backlog effectively.
• Aligned with program sponsors, enterprise architecture, knowledge management department, and Microsoft to optimise business outcomes.
• Developed and measured product KPIs. Analyse product data and user statistics to support decision making and drive adoption.

Achievements:

• Aligned with multiple stakeholder groups to agree on the direction of a top collaboration wishlist feature of all Bank users. (Multiple teams attempted to solve this before for more than a year. )
• Shorten the timeline of Bank wide new collaboration capabilities rollout by at least 6 months through improving delivery strategy and automation.
• Successfully transformed a low performing team from waterfall delivery approach to a cross-functional effective team in Agile delivery approach.

Roles:

• Created product vision, product roadmap, and release plan for a critical data platform. Prioritised features based on comprehensive considerations on values, urgency, risks, compliance, and delivery efficiency.
• Collaborated with external stakeholders from business and technology to align product direction, design, and delivery plan holistically.
• Empowered Scrum Teams to perform effectively by setting clear and elevating Sprint goals, articulating delivery direction and its rationale, and providing timely support.
• Led as the ambassador of the product by communicating the product vision to stakeholders, understanding end users' needs and feedback, and adjusting the product delivery strategy as new priorities or opportunities arose.
• Work with analysts and economists to establish standardised, reusable, and efficient model to transition their business calculation outputs to use the new data collections.

Achievements:

• Transformed delivery momentum to consistently meet Sprint goals and staying on, or ahead of, release schedules.
• Enabled both business teams and project team to anticipate and plan effectively by defining a clear product roadmap.
• Received Program Award for transforming the project's delivery momentum to smaller and more frequent releases, as well as close collaboration with end users and Scrum Teams.

Roles:

• Performed in-depth data profiling and analysis to provide inputs to data pipeline/ETL (Extract, Transform, Load) design and implementation. Proposed options for data handling with clear rationales and assessment.
• Collaborated with Product Owner and end users to identify priorities and requirements, converted business requirements into user stories that are useful for both business and technical audiences. Facilitated 3-Amigos/Story Grooming sessions.
• Solved highly complex problems related to discrepancies identified from business outputs comparison.

Achievements:

• Promoted to Product Owner as a result of the trust, performance, and reputation established with the business, program, and delivery team.
• Received Program Award for "Most Desired Team Behaviours" and "Customer Service Orientation".
• Received IT Award for continuous improvement and innovation.

Roles:

• Worked closely with the Partners to define, evolve and elaborate features of a client facing data driven digital tax solution.
• Created advanced SQL to process large and complicated tax data, using various techniques such as dynamic SQL and pivot table.
• Provided inputs to usability, security, performance and other non-functional aspects of the digital products to promote high quality standard.
• Conduced Agile workshops with IT teams and business owners to champion Agile delivery and promote Agile best practices.

Achievements:

• Delivered a client facing COVID related digital solution within a short cycle with exceptional quality, and on-boarded a number of new clients.
• Championed Agile delivery in the project team and IT technical teams. Successfully transformed the delivery approach of the project team from waterfall/hybrid to Agile Scrum.
• Went above and beyond the standard Technical BA role and enabled the business to ship time-critical deliverables quickly by producing complex tax calculation logics in PL/SQL.

Roles:

• Facilitated user story writing workshops, story mapping, and feature elaboration in a Behaviour Driven Development, Agile Scrum and DevOps environment.
• Collaborated with Product Owners and Scrum Teams to identify Minimum Viable Product and create release plans that maximise speed-to-value using vertical slicing techniques.
• Worked closely with UI/UX designers, accessibility experts and solution designers to ensure products adhered to requirements, while challenged and proposed better options when appropriate.
• Provided end-to-end support and coordination in project delivery from shaping, estimate, prioritisation to design, implementation, test support, deployment, and BAU process reengineering.
• Mentored junior Technical BAs.

Achievements:

• Delivered two large scale projects - Adobe Experience Manager upgrade and Content Management System migration first phase within 3 and 6 months respectively with a new Scrum Team and substantially enhanced user experience of a customer facing site.
• Received five awards from Enterprise Recognition Program for improving agile practices, problem solving innovation, and bringing significant values to project delivery.

Roles:

• Conducted user interviews and workshops to elicit business requirements.
• Created release plans and facilitated Scrum ceremonies.
• Developed database queries for business reports, data cleansing, and report automation.
• Coordinated testing activities throughout the test cycle.

Achievements:

• Led the first Agile project of a Customer Relationship Management team as a Scrum Master. Delivered a time-critical compliance related solution in 2/3 of usual cycle time and generating 6 figures dollar values annually.
• Received two awards from Enterprise Recognition Program for going above and beyond in leading Agile projects and the exceptional quality in BAU support.