Hayden Evans

• Managed client relationships to ensure satisfaction and retention.
• Coordinated with internal teams to deliver product solutions effectively.
• Developed strategic account plans tailored to customer needs.
• Provided training and support for clients on product usage and benefits.
• Resolved customer inquiries promptly to maintain strong partnerships.
• Resolved customer complaints in a timely manner.
• Developed strategies to increase revenue from existing accounts.
• Maintained accurate records of all customer interactions in the CRM system.

Company Overview: A Voluntary role in my local town. Overseeing the running of a very successful sporting club with many skills required to be successful.

• A Voluntary role in my local town. Overseeing the running of a very successful sporting club with many skills required to be successful.
• Coordinated fundraising events to support club operations and player development.
• Oversaw recruitment and training programs for coaching staff and volunteers.
• Developed policies and procedures to improve club governance and transparency.
• Championed inclusivity programs to promote participation among diverse groups.
• Organised regular meetings to align team goals and drive collaborative efforts.
• Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
• Developed policies, procedures, and short-term and long-term goals for the club.
• Represented the club at community events and public forums to promote its brand.

• National manager of the Industrial Business. Fiberglass roofing products as well as other associated products.
• Developed sales strategies to enhance market presence for building products.
• Managed national sales team to achieve performance and operational goals.
• Collaborated with marketing to create promotional materials for product launches.
• Conducted training sessions for sales representatives on product knowledge and techniques.
• Maintained strong relationships with key clients and industry partners nationwide.
• Implemented CRM systems to streamline sales processes and improve customer tracking.
• Developed and implemented strategies to increase sales revenue.

• Managed daily operations for a leading plumbing supply company.
• Supervised staff to ensure efficient branch performance and customer service.
• Developed strong relationships with customers to enhance satisfaction and loyalty.
• Conducted regular team meetings to communicate goals and address challenges.
• Managed staff scheduling, hiring and training processes.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.

• Managed Central, Northern and Western Victorian Tradelink stores.
• Managed relationships with key clients to enhance service delivery and satisfaction.
• Coordinated training programs to develop staff skills and improve performance.
• Oversaw inventory management processes to ensure product availability and efficiency.
• Conducted regular performance reviews to identify areas for improvement among staff.
• Implemented best practices in compliance and safety across regional operations.
• Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
• Trained staff on product knowledge, customer service techniques, sales strategies.
• Identified new business opportunities through market research and industry trends.
• Handled human resource concerns and established plans to handle issues consistently and efficiently.