Berta Martinez
Mount Annan,NSW
Summary
Service-oriented Medical Secretary with 18 year background in medical organisations. Core competencies include customer service, dictaphone typing and data entry as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
2016
2016
years of professional experience
1
1
Certification
Work History
Medical Secretary
Gynaecology Wetherill Park
Wetherill Park, NSW
2024 - 2025
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Trained new staff on office protocols and software systems to ensure operational consistency.
- Oversaw inventory management of medical supplies, ensuring availability for patient care needs.
- Developed patient outreach strategies to enhance engagement and appointment adherence rates.
Medical Secretary
Specialist Services
Campbelltown, NSW
2023 - 2024
- Managed patient scheduling and appointment coordination for efficient office operations.
- Facilitated communication between patients and medical staff, ensuring clarity in care instructions.
- Maintained accurate electronic health records, enhancing patient data management processes.
- Assisted in the preparation of medical documentation for patient consultations and follow-ups.
Medical Secretary
Cardiologist Dr Hallani
Penrith, NSW
12.2014 - 07.2015
- Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines.
- Receive patients, schedule appointments, and maintain patient records.
- Receive and screen telephone calls and visitors.
- Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes.
- Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
Medical Secretary
Obstetrician-Gynecologist Specialist Services
Westmead Private, NSW
02.2013 - 06.2013
- Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
- Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.
- Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes.
- Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines.
- Receive patients, schedule appointments, and maintain patient records.
- Receive and screen telephone calls and visitors.
Administration II
Ophthalmologist Liverpool Hospital
Liverpool Hospital, NSW
12.2008 - 11.2010
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
Medical Secretary/PA
Neurologist Dr Dowla
Westmead, NSW
01.2008 - 07.2008
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Dictation, type medical reports and hand them to Dr Dowla for checking and signing.
Medical Secretary
BHEALTHY Gynaecologist/Fertility DR TANG & DR KNIGHT
Liverpool, NSW
02.2003 - 12.2007
- Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
- Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
- Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.
- Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines.
- Receive patients, schedule appointments, and maintain patient records.
- Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws.
- Receive and screen telephone calls and visitors.
Education
Medical Terminology - Medical Terminology
TAFE NSW - Miller
Liverpool, NSW01.2007
Certificate IV of Office Administration - undefined
South Western Institute of TAFE
Liverpool, NSW01.1997
Secondary Higher School Certificate - undefined
Bonnyrigg High School
01.1991
Skills
- TYPE 80WPM
- PRIORITIZING AND ORGANISING WORKLOAD
- PROVIDING SUPPORT TO MANAGEMENT TEAM
- STOCKTAKING
- COMPUTER LITERACY
- MEDICAL REPORTS
- CUSTOMER SERVICE TYPING MEDICAL REPORTS CORRESPONDENCE, MINUTES, AGENDAS, DOCUMENTATIONS
- ORDERING
- ADMINISTRATION DUTIES
Certification
- DECEMBER 2014 - JULY 2015 CARDIOLOGIST- DR HALLANI MEDICAL SECRETARY PROCESSING PAPERWORK ATTENDING PATIENTS ANSWERING CALLS MAKING APPOINTMENTS ORGANISING FILES DATA ENTRY FILING ORDERING TYPE 80WPM MEDICAL REPORTS PRIORITIZING AND ORGANISING WORKLOAD
- FEBRUARY 2013 OBSTETRICIAN/GYNAECOLOGIST SPECIALIST SERVICES MEDICAL SECRETARY PROCESSING PAPERWORK ATTENDING PATIENTS ANSWERING CALLS MAKING APPOINTMENTS ORGANISING FILES DATA ENTRY FILING ORDERING TYPE 80WPM MEDICAL REPORTS PRIORITIZING AND ORGANISING WORKLOAD
- DECEMBER 2008 TIL NOVEMBER 2010 OPHTHALMOLOGIST TYPIST/ADMINISTRATION OFFICER LIVERPOOL HOSPITAL CUSTOMER SERVICE TYPING MEDICAL REPORTS CORRESPONDENCE, MINUTES, AGENDAS, DOCUMENTATIONS DATE ENTRY RESPONSIBLE FOR ALL REPORTS NEW REFERRALS FILING PROVIDING SUPPORT TO MANAGEMENT TEAM ORDERING STOCKTAKING ADMINISTRATION DUTIES COMPUTER LITERACY TYPE 80 WPM PRIORITIZING, ORGANISING WORKLOADS
- JULY 2008 TILL NOVEMBER 2010 MEDICAL ADMINISTRATION HR LIVERPOOL HOSPITAL
Interests
ADMINISTRATION, COMPLETED CERTIFICATE OF REGISTRATION, WORD PROCESSING FOR OPERATORS, BUSINESS CORRESPONDENCE, WORKPLACE/TEAM EFFECTIVENESS, TERTIARY STATEMENT OF ATTAINMENT IN MEDICAL TERMINOLOGY, COMPUTER OPERATIONS- DATA RETRIEVAL, INTERPERSONAL COMMUNICATION, KEYBOARDING, OCCUPATIONAL HEALTH AND SAFETY, MEDICAL TERMS FOR ALLIED HEALTH OCCUPATION, INTRO TO THE AUST HEALTH CARE SYSTEM, MEDICAL TERMINOLOGY INTRODUCTION (DISTINCTION), MEDICAL TERMINOLOGY, CERTIFICATE IV IN HUMAN RESOURCES, WRITING WORKPLACE DOCUMENT, EMPLOYMENT HISTORY, RESPONSIBLE FOR HUMAN RESOURCES FUNCTIONS RELATING TO JUNIOR MEDICAL STAFF INCLUDING RECRUITMENT SELECTION CALLING AND INVESTIGATING DOCTORS REFERENCES THE ABILITY TO DEVELOP NEW WORK APPROACHES AND DEAL WITH VARIATIONS IN WORKLOAD MEETING STRICT DEADLINES DURING RECRUITMENT LIAISE WITH VARIOUS INTERNAL AND EXTERNAL DEPARTMENTS, AGENCIES AND ORGANISATIONS AS NECESSARY HELPING DURING THE RECRUITMENT AND SELECTION, WRITING CONTRACTS AND OTHER PROCESSES COMPUTER LITERACY TYPE 80 WPM PRIORITIZING AND ORGANISING WORKLOADS, JANUARY 2008 - JULY 2008 DR DOWLA - NEUROLOGIST MEDICAL SECRETARY/PA MEDICARE BILLING PROVIDING SUPPORT TO MANAGEMENT TEAM MEETING AND GREETING PATIENTS RESPONSIBLE FOR FILES TO BE SENT TO BLACKTOWN RESPONSIBLE FOR ALL MEDICAL REPORTS STOCKTAKING ORDERING ORGANISING AGENDA MINUTES TAKING DICTAPHONE TYPING ALL ADMINISTRATION DUTIES, FEBRUARY 2003 - DECEMBER 2007 BHEALTHY GYNAECOLOGIST OBSTETRICIAN/FERTILITY MEDICARE BILLING PROVIDING SUPPORT TO MANAGEMENT TEAM MEETING AND GREETING PATIENTS ORGANISING PATIENT BILLINGS MEDICAL TERMINOLOGY APPOINTMENT MAKING ANSWERING PHONES FILING ACCOUNTS DATA ENTRY MEDICAL REPORTS/DICTAPHONE TYPING STOCK TAKING BANKING
Timeline
Medical Secretary
Cardiologist Dr Hallani
12.2014 - 07.2015
Medical Secretary
Obstetrician-Gynecologist Specialist Services
02.2013 - 06.2013
Administration II
Ophthalmologist Liverpool Hospital
12.2008 - 11.2010
Medical Secretary/PA
Neurologist Dr Dowla
01.2008 - 07.2008
Medical Secretary
BHEALTHY Gynaecologist/Fertility DR TANG & DR KNIGHT
02.2003 - 12.2007
Medical Terminology - Medical Terminology
TAFE NSW - Miller
Certificate IV of Office Administration - undefined
South Western Institute of TAFE
Secondary Higher School Certificate - undefined
Bonnyrigg High School
Medical Secretary
Gynaecology Wetherill Park
2024 - 2025
Medical Secretary
Specialist Services
2023 - 2024