Bertha Veale
Carlingford,NSW
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
33
33
years of professional experience
Work History
Branch Customer Service Officer
St George Bank( Westpac Group)
Carlingford, NSW
03.1991 - 09.2023
- Provided assistance with account maintenance, such as opening new accounts, transferring funds, and closing accounts.
- Resolved customer disputes and complaints in an efficient and friendly manner.
- Processed transactions accurately using the point-of-sale system.
- Maintained accurate records of customer interactions and transactions.
- Identified opportunities for cross-selling products or services to existing customers.
- Demonstrated knowledge of banking regulations related to customer service operations.
- Balanced cash drawer at beginning and end of each shift.
- Adhered to all bank policies and procedures while handling confidential information.
- Participated in regular staff meetings regarding performance goals, process improvements.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
Education
High School Diploma -
Loretto Kirribilli
SYDNEY03-1977
Skills
- Customer Relations
- Complaint Handling
- Financial Transactions
- Branch Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Branch Customer Service Officer
St George Bank( Westpac Group)
03.1991 - 09.2023
High School Diploma -
Loretto Kirribilli
Similar Profiles
RUOXIN ZHANGRUOXIN ZHANG
Senior Customer Service Specialist, CSS at St George Bank, Westpac GroupSenior Customer Service Specialist, CSS at St George Bank, Westpac Group
Susan AugierSusan Augier
Various Roles at Westpac Group St George BankVarious Roles at Westpac Group St George Bank
Vikas KaushalVikas Kaushal
Assistant Branch Manager/Business Banker at St. George Bank/Westpac Banking CorporationAssistant Branch Manager/Business Banker at St. George Bank/Westpac Banking Corporation
Akesa TikoipauAkesa Tikoipau
Machine Operator at Hello FreshMachine Operator at Hello Fresh
Damandeep KaurDamandeep Kaur
Registered Nurse at Estia HealthRegistered Nurse at Estia Health