Summary

Overview

Work History

Education

Skills

Work Availability

Timeline

Bertha Veale

Carlingford,NSW

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

33

33

years of professional experience

Work History

Branch Customer Service Officer

St George Bank( Westpac Group)

Carlingford, NSW

03.1991 - 09.2023

Provided assistance with account maintenance, such as opening new accounts, transferring funds, and closing accounts.
Resolved customer disputes and complaints in an efficient and friendly manner.
Processed transactions accurately using the point-of-sale system.
Maintained accurate records of customer interactions and transactions.
Identified opportunities for cross-selling products or services to existing customers.
Demonstrated knowledge of banking regulations related to customer service operations.
Balanced cash drawer at beginning and end of each shift.
Adhered to all bank policies and procedures while handling confidential information.
Participated in regular staff meetings regarding performance goals, process improvements.
Contacted customers about potential service upgrades, new [Type] services and account changes.

Education

High School Diploma -

Loretto Kirribilli

SYDNEY

03-1977

Skills

Customer Relations
Complaint Handling

Financial Transactions
Branch Operations

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Branch Customer Service Officer

St George Bank( Westpac Group)

03.1991 - 09.2023

High School Diploma -

Loretto Kirribilli