Bertram Shipp
Raceview,QLD
Summary
Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Delivery Driver / Store-man
Polyaire
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Dispatch Officer
Capral Aluminium
01.2023 - 01.2024
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
Contracted Field Officer
Ipswich City Council
09.2022 - 12.2022
- Casual Contract - 3months Flood Recovery Project
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Flood recovery clean up task completed daily
- Operate equipment to complete all duties in a safe manner
- Promoted a safe working environment by enforcing safety guidelines, conducting regular risk assessments, and addressing potential hazards promptly.
- Monitored schedules to verify project completion on schedule and within approved cost limitations.
- Boosted overall efficiency in field operations by regularly evaluating processes, identifying bottlenecks, and implementing targeted improvements to streamline workflows.
Delivery Driver /Picking Packer
Simply Fresh Wholesales Produce
05.2022 - 08.2022
- Casual Temp contract - 3months for new business
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Lineman, Store Man and Labour
Steel Line Garage Doors
11.2016 - 04.2022
- Picking and packing
- Stock inventory
- Highly maintained good client / customer service
- Working within a team on a factory production line
- Working in a diverse environment with staff, management, and clients
- Displaying a positive team ethic, by assisting with other duties in the absence of team members, supporting team moral and performing duties with a strong understanding of OH & S
- Operated forklifts and other heavy machinery safely.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Performed maintenance and reconducting work in varied weather conditions.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Administration Officer / Finance
Gunnajuui
01.2013 - 05.2015
- Daily operations of administration support to management, processing of payroll, data entry of finances, recruiting staff, liaise with clients and professional stakeholders, promotions, and operations of men’s multi-cultural groups
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed team petty cash, purchase orders and account transactions.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Delivery Driver / Store-man
Eclipse Transportation
09.2011 - 04.2013
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed daily vehicle inspections to guarantee safe transportation of goods.
- Organized inventory within the warehouse for efficient loading and unloading procedures.
- Assisted in assembling furniture for clients, resulting in a streamlined delivery process.
- Maintained excellent communication with dispatchers to ensure timely deliveries and accurate routes.
- Adhered to all company policies and safety regulations during daily operations.
- Loaded and unloaded trucks carefully, preventing damage to valuable furniture items.
- Collaborated effectively with team members to achieve high-quality delivery services.
Senior Store-man Officer
Keffords Removals and Storage
01.2005 - 01.2011
- Quality assurance and monitoring of products and service
- Promote understanding of manufacturing and ensure delivery to business objectives and culture of continuous improvement
- Mentored junior storemen on best practices for maintaining inventory accuracy, which led to improved stock cycle count results.
- Manage inventory
- Maintained a safe working environment by enforcing safety regulations and providing training to staff members.
- Coordination of staffing, monitoring attendance and moral within the team
- Established a culture of continuous improvement within the team through regular review meetings focused on process enhancements.
- Lead documentation and standardization of processes
- Increased customer satisfaction by promptly addressing inquiries and resolving issues related to bookings or shipments.
- Managed start up operations and daily closures, including transitional shift structures
- Partnered with OH & S Manager
- Optimized storage efficiency through proper organization, labeling, and space utilization techniques.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Education
Higher School Certificate -
Diploma of Community Services
TAFE Queensland
QLDSkills
- Coordination and logistics
- Leadership
- Operation and production management
- Office and administration duties
- Data entry
- Reports
- Time management
- Organization skills
- Listening
- Communication
- Attention to detail
- Accountability
- Confidentiality
- Computer skills
- Team member
- Supervisor
- Problem-solving
- Solution-based approach
- Attendance
- Performance outcomes
- Positive attitude
- Valid Driver's license
- Safe driving
- Dependable and reliable
- Loading and unloading
- Stocking and inventory
- Forklift operation
- Shipping and packaging
Educationandqualifications
- Current Forklift license
- Higher School Certificate
- OH & S Awareness – White card
- Open driver’s license and own transport
Timeline
Delivery Driver / Store-man
Polyaire
01.2024 - Current
Dispatch Officer
Capral Aluminium
01.2023 - 01.2024
Contracted Field Officer
Ipswich City Council
09.2022 - 12.2022
Delivery Driver /Picking Packer
Simply Fresh Wholesales Produce
05.2022 - 08.2022
Lineman, Store Man and Labour
Steel Line Garage Doors
11.2016 - 04.2022
Administration Officer / Finance
Gunnajuui
01.2013 - 05.2015
Delivery Driver / Store-man
Eclipse Transportation
09.2011 - 04.2013
Senior Store-man Officer
Keffords Removals and Storage
01.2005 - 01.2011
Higher School Certificate -
Diploma of Community Services
TAFE Queensland
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