Haiyan Wu
Pakenham
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Packing Worker
O'Connor Meat Factory
04.2025 - 03.2026
- Worked in a fast-paced food production environment, handling large volumes daily
- Maintained strict hygiene and food safety standards
- Developed speed, consistency, and attention to detail
- Followed instructions accurately to meet production targets
Service Staff (F&B)
International Cruise Ship
01.2024 - 12.2024
- Delivered friendly and efficient customer service in a busy hospitality environment
- Took and prepared orders quickly and accurately
- Assisted with food service and ensured smooth coordination with kitchen staff
- Maintained a positive attitude under pressure during peak service times
Education
Bachelor of Arts - English Language And Literature
Chongqing Normal Univeristy
Chongqing , CHINA 09.2016 - 06.2020
Skills
- Customer service
- POS order taking
- Ability to work in high-pressure environments
- Ability to work in fast-paced environments
- Kitchen hand duties
- Maintaining cleanliness
- Strong teamwork & communication
- Good understanding of food safety & hygiene
- Reliable & punctuality
- Adaptive with a new environment
Availability
Immediate start, available weekdays, weekends, and public holidays
Languages
- English : Conversational
- Chinese : Native
Relevant Strengths
- Able to quickly prepare burgers, sandwiches, and ingredients
- Comfortable working both front-of-house and back-of-house
- Strong work ethic and ability to handle busy rush periods
- Always punctual, responsible, and team-oriented
Personal Information
Working Holiday Visa (417)
Timeline
Packing Worker
O'Connor Meat Factory
04.2025 - 03.2026
Service Staff (F&B)
International Cruise Ship
01.2024 - 12.2024
Bachelor of Arts - English Language And Literature
Chongqing Normal Univeristy
09.2016 - 06.2020