Beryl King

• Greeting patients and managing clinics on a daily basis
• Settling patient accounts, Medicare and health insurance claims
• Managing operating lists and booking medical procedures
• Liaising with external medical specialists and practices
• Providing administrative support to practice nurses and surgeons.
• Prepared and processed patient referrals and transfer requests.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Improved billing processes by diligently verifying insurance, submitting claims, and following up on unpaid balances.
• Assisted development and implementation of new administrative procedures.
• Worked well in a team setting, providing support and guidance.
• Provided professional services and support in a dynamic work environment.
• Learned and adapted quickly to new technology and software applications.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments..
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Documented surgical patients' medical histories.
• Prepared pre-surgical paperwork for patients.
• Liaised with anesthetists, hospital operating theatre managers, surgical registrars and podiatric assistants as required.
• Prepared surgical operating theatre lists and emailed to operating theatre personnel.
• Arranged surgical bookings for patient operations and other surgery timetabling as required.
• Discussed peri-operative arrangements with surgical patients.
• Arranged pre-surgical payments for patients' operation fees.
• Liaised with patients post-operatively and recorded progress.
• Filed surgical paperwork and indexed surgical files.
• Verified and created claim numbers by communicating with various insurance companies.
• Prepared and recorded surgical statistics.
• Tracked inventory of post-operative shoe supplies.
• Provided high level assistance to the Practice Manager.
• Developed and maintained the practice manual.
• Assisted with development of staff training programs.

Reception Duties:

• Answering incoming calls.
• Meet & Greet patients
• Manage and allocate appointments for Podiatric Surgeons
• Scanning, processing and allocation of patient data
• Managed incoming and outgoing email traffic.
• Processed and maintained medical billing programs i.e. HiCaps software.
• Invoicing, receipting, banking and debt collecting.