Dynamic professional with a proven track record at Healthability, enhancing group productivity and communication. Expert in problem-solving and time management, I spearheaded initiatives that significantly improved client outcomes. My ability to foster strong relationships and implement strategic support plans showcases my teamwork and organizational skills.
Overview
8
8
years of professional experience
Work History
Social Support Group Worker
Healthability
10.2024 - Current
Remained alert to problems or health issues of clients and competently responded.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Provided constructive feedback during evaluations to facilitate continuous growth and improvement among group members.
Boosted overall productivity by implementing time-management techniques and goal-setting activities for the group.
Mentored new members on group expectations, roles, responsibilities, and best practices to ensure smooth integration into the team structure.
Improved group communication skills with regular progress updates, meetings, and open-door policies.
Disability Support Worker
Myxa Care
10.2022 - 09.2024
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Drove clients safely to social activities and appointments.
Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Maintained safety with tidy, clean, and hazard-free home environments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Prepared nutritious meals to meet individual dietary needs for clients.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Worked with children and parents to closely monitor and record social, behavioral and academic growth.
Library Information Technology Specialist
Kenya National Library Services
04.2017 - 04.2022
Set up network profiles, security permissions and file sharing systems.
Ensured data security, implementing encryption measures and access controls for sensitive information.
Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Enhanced system performance by implementing and maintaining hardware and software upgrades.
Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
Trained end-users on new software applications, increasing productivity across departments.
Established IT policies and procedures, fostering a culture of security awareness within the organization.
Managed high levels of call flow and responded to technical support needs.
Monitored networks and network devices to resolve technical problems quickly.
Planned and implemented upgrades to system hardware and software.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Designed and evaluated WAN and LAN connectivity technologies.
Education
Masters - Information Technology
Torrens University Australia
Melbourne, VIC
Bachelor - Library And Information Science
Kisii University
Kisii, Kenya
12.2016
Skills
Teamwork and collaboration
Problem-solving
Time management
Multitasking
Reliability
Excellent communication
Organizational skills
Active listening
Effective communication
Timeline
Social Support Group Worker
Healthability
10.2024 - Current
Disability Support Worker
Myxa Care
10.2022 - 09.2024
Library Information Technology Specialist
Kenya National Library Services
04.2017 - 04.2022
Masters - Information Technology
Torrens University Australia
Bachelor - Library And Information Science
Kisii University
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